Telecom ISP Technician

Contel Inc; Chicago (IL); On-site; USD 50,000 - 75,000; Full time

Job summary

Contel Inc. is based in Chicago, IL and seeks an Operations (OPS) Technician for hands-on installation, maintenance, and troubleshooting of telecom equipment and network infrastructure in MSO headend and hub facilities.

This is a full-time role with travel about 30% to support installation and maintenance activities. You will perform rack and stack work, install MPO fiber connections, and replace network cards and SFPs, while ensuring safety procedures for -48V DC power systems.

Qualifications

• Experience in telecom operations or network infrastructure support.
• Hands-on MPO fiber installation and testing experience.
• Familiarity with -48V DC telecom power systems and safety practices.

Responsibilities

• Perform rack and stack work including mounting, labeling, cabling.
• Install, inspect, and test MPO fiber connections.
• Install and replace network cards and SFPs.
• Perform shelf swaps and equipment upgrades.
• Maintain -48V DC power connections following safety procedures.
• Troubleshoot fiber, power, and connectivity issues to restore service.
• Coordinate maintenance with network operations and field teams.
• Maintain installation records and service documentation.
• Travel ~30% for installation and maintenance.

Skills

Telecom operations

Troubleshooting

Safety procedures

Cable & MPO fiber installation

Team collaboration

Travel readiness

Tools

MPO fiber equipment

SFP transceivers

Rack mounting

DC power systems -48V

Job description

Based in Chicago, IL | Full-time | Approximately 30% travel

We’re looking for a hands-on Operations (OPS) Technician to support the installation, maintenance, and troubleshooting of telecom equipment and network infrastructure in MSO headend and hub facilities.

Key responsibilities:

• Perform rack and stack work, including equipment mounting, labeling, cable routing, and cable management.
• Install, clean, inspect, and test MPO fiber connections.
• Install and replace network cards, SFP transceivers, and related components.
• Perform shelf swaps, equipment upgrades, and service restoration.
• Install and maintain equipment connections to -48V DC power systems, following established safety procedures.
• Troubleshoot fiber, equipment, power, and connectivity issues to identify root causes and restore service.
• Coordinate maintenance and troubleshooting with network operations and field teams.
• Maintain accurate installation records, test results, and service documentation.
• Travel approximately 30% to support installation and maintenance activities.

What we’re looking for:

• Experience in telecom operations, cable/MSO environments, or network infrastructure support.
• Hands‑on experience with MPO fiber installation and testing, network cards, SFPs, and shelf swaps.
• Working knowledge of -48V DC telecom power systems and safe work practices.
• Strong troubleshooting skills, attention to detail, and the ability to work independently and with a team.
• Ability to travel approximately 30%.