Telecom Cost Optimization Account Manager

180 Solutions LLC; Greenwood (IN); On-site; USD 65,000 - 110,000; Full time

Job summary

180 Solutions LLC in Greenwood, IN is seeking a Telecom Account Manager with deep telecom industry experience to advocate for clients across local, LD, data, VoIP, wireless, and cloud services.

You will lead moves, adds, and changes, review invoices for errors, negotiate pricing, and implement cost-reduction initiatives while coordinating a team to meet performance goals. This is a hands-on, client-facing role requiring a proactive, organized professional.

Qualifications

• Extensive telecom account management experience.

Responsibilities

• Move, add, change (MAC) coordination and troubleshooting service issues.
• Review telecom invoices for errors and overcharges; negotiate contracts and pricing points.
• Implement approved cost reduction and cost avoidance initiatives.
• Execute ticket requests and projects to add value for clients.
• Oversee ticket escalations to ensure timely resolutions.
• Provide expert consultation to clients considering changes to services.
• Meet ticket time and cost reduction goals for each client.
• Coordinate client account team resources to meet daily/weekly/monthly/quarterly targets.
• Maintain a high-energy, highly organized approach.

Job description

180 Solutions LLC in Greenwood, IN is seeking a Telecom Account Manager with deep telecom industry experience to advocate for clients across local, LD, data, VoIP, wireless, and cloud services.

You will lead moves, adds, and changes, review invoices for errors, negotiate pricing, and implement cost-reduction initiatives while coordinating a team to meet performance goals. This is a hands-on, client-facing role requiring a proactive, organized professional.