Telecom Client Technician

ViaPath Technologies; Watonga (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

A telecommunications company is seeking a Telecommunication Technician 3 to join their Field Services team in Watonga, OK. The technician will work independently on service calls, provide preventive maintenance, and enhance system reliability. Key responsibilities include representing the company with service excellence, managing service calls, and assisting customers proactively. This role requires an ability to prioritize tasks and communicate updates effectively.

Responsibilities

• Serve as a positive representative for the company when meeting with customers.
• Responsible for overall service at assigned customer sites.
• Prioritize and plan assigned service calls.
• Communicate updates associated with assigned service calls.
• Escalating problems when]

Job description

Overview

ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair haoarthes preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

This position will be based at the client site in Watonga, OK.

Responsibilities

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
• Prioritizing and planning of assigned service calls
• Communicating updates associated with assigned service calls
• Escalating problems when]; >**(Truncated to maintain response length)**