Telecom AI Transformation Lead

ManpowerGroup; Denver (CO); Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

Telecom AI Transformation Lead role is based onsite in Denver, CO, and focuses on customer-facing architecture for large-scale NOC/SOC modernization. You will define AI-driven architectures, lead workshops, and govern delivery across onsite and offshore teams, driving improvements in MTTR, alert noise, and fault isolation.

The ideal candidate has 15+ years in Telecom and AI transformation, deep OSS/BSS expertise, and hands-on GenAI/AIOps with AWS experience.

Qualifications

• 15+ years of experience in Telecom, AI Automation, and Digital Transformation.
• Strong customer handling, consulting, and stakeholder management, incl. workshops.
• Deep telecom domain expertise across OSS/BSS, NOC, Service Assurance, Provisioning, and Operations.
• Hands-on understanding of AI, GenAI, Agentic AI, AIOps with AWS architecture experience.
• Ability to engage leadership and lead PoCs, end-to-end delivery, and executive presentations.

Responsabilités

• Serve as the primary onsite Lead Architect for Agentic AI-driven telecom transformation across NOC, SOC, and related domains.
• Lead customer workshops and discovery sessions to assess current-state operating models, alarm flows, and processes.
• Define AI-driven solution architectures for alarm correlation, anomaly detection, and incident automation.
• Drive MTTR reduction, alert noise suppression, faster triage, and improved customer experience.
• Provide architecture governance across onsite and offshore teams, ensuring production readiness.

Connaissances

Customer handling

Stakeholder management

Leadership

Workshops

Delivery leadership

AWS architecture

Outils

AWS

Agentic AI

Description du poste

Our client, Telecom & AI Transformation is seeking a Telecom AI Transformation Lead to join their team. As a Telecom AI Transformation Lead, you will be part of the customer-facing architecture and transformation organization supporting large-scale NOC/SOC and operations modernization efforts. The ideal candidate will have strong customer handling, deep telecom domain expertise, and proven leadership in AI-driven automation programs, which will align successfully in the organization.

Job Title: Telecom AI Transformation Lead

Location: Denver, Colorado (Onsite)

What's the Job?

• Serve as the primary onsite Lead Architect for Agentic AI-driven telecom transformation across NOC, SOC, network operations, service assurance, and incident management domains.
• Lead customer workshops and discovery sessions to assess current-state NOC/SOC operating models, alarm flows, ticket lifecycles, triage processes, and escalation paths.
• Define Agentic AI-driven solution architectures for alarm correlation, event deduplication, anomaly detection, root-cause analysis, incident enrichment, ticket automation, and closed-loop remediation.
• Drive operational transformation outcomes including MTTR reduction, alert-noise suppression, faster triage, improved fault isolation, proactive incident prevention, and better customer experience.
• Provide architecture governance across onsite and offshore teams, ensuring operational use cases align with telecom processes, data quality, integration feasibility, and production readiness.

What's Needed?

• 15+ years of experience in Telecom, AI Automation, and Digital Transformation.
• Strong customer handling, consulting, and stakeholder management experience, including leading workshops and requirements discussions.
• Deep telecom domain expertise across OSS/BSS, NOC, Service Assurance, Provisioning, and Operations.
• Hands-on understanding of AI, GenAI, Agentic AI, AIOps, and intelligent automation platforms, with strong AWS architecture experience.
• Ability to engage leadership-level stakeholders and lead solutioning, PoCs, end-to-end technical delivery, and executive presentations.

What's in it for me?

• Own the architecture direction for Agentic AI-driven transformation across mission-critical telecom operations.
• Lead discovery-to-delivery work that turns operational pain points into measurable reliability and efficiency outcomes.
• Collaborate closely with AWS, customer network teams, operations teams, engineering stakeholders, and offshore delivery partners.
• Shape NOC/SOC transformation roadmaps, target-state operating models, and phased implementation strategies.
• Strengthen your impact through architecture governance, mentoring, and adoption of observability-led operational patterns.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.