Telecom Administrator

Empath Health; West Palm Beach, Northern (FL, KY); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Competitive pay

Benefits & wellness

5+ weeks PTO

CEU support

Tuition reimbursement

Career advancement opportunities

Job summary

Empath Health in West Palm Beach, FL is seeking a Telecom Administrator to own the architecture, implementation, and ongoing optimization of the RingCentral UC and contact center platforms. This role acts as the primary technical owner of voice and contact center operations.

You will design extensions, dial plans, routing logic, and IVR structures, ensure scalable and reliable voice services, and collaborate with IT leadership and business units.

Qualifications

• Bachelor’s degree requirement or equivalent work experience.
• 5+ years of VoIP or unified communications experience.
• 3+ years administering RingCentral.

Responsibilities

• Design and maintain architecture of the unified communications platform including extensions and dial plans.
• Design and administer the organization’s contact center with queues, agent groups, routing profiles, IVR structures.
• Develop and maintain IVR systems and time-based routing.
• Support reporting and analytics within the contact center and ensure QoS.
• Lead projects, mentor junior staff, and contribute to long-term UC strategy.

Skills

VoIP

Unified communications

Call routing design

IVR design

Education

Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field

Tools

RingCentral

VoIP systems

Job description

## Telecom AdministratorApply: West Palm Beach, FL: Full time: Posted Yesterday: TELEC014824**Empath Health** is seeking a **Telecom Administrator** is responsible for the architecture, implementation, administration, and ongoing optimization of the organization’s RingCentral unified communications and contact center platforms. This role serves as the primary technical owner of the voice and contact center environment and is responsible for ensuring reliable and scalable voice communications across the enterprise.The Telecom Administrator designs and maintains enterprise voice solutions including telephony, messaging, video conferencing, and contact center functionality. The role requires deep technical expertise in VoIP technologies, call routing design, IVR architecture, and contact center operations. The Administrator works closely with business units, customer service teams, networking teams, and IT leadership to ensure that communication systems meet operational and customer engagement needs.This role also serves as the primary escalation point for complex telephony and contact center issues and is responsible for driving improvements in system reliability, call flow efficiency, and user experience. The Senior Administrator is expected to lead projects, mentor junior staff, and contribute to long-term unified communications strategy**What you'll Do*** The Telecom Administrator is responsible for designing and maintaining the architecture of the organization’s unified communications platform. This includes extension design, dial plans, call routing logic, and system-wide configuration standards. The Administrator ensures the environment is scalable, resilient, and aligned with business requirements.* A major responsibility of this role is the design and administration of the organization’s contact center environment. The Telecom Administrator is responsible for building and maintaining call queues, agent groups, routing profiles, and IVR structures that support customer engagement operations.* The Telecom Administrator designs and maintains complex IVR systems and call routing structures. This includes building multi-level menus, configuring routing rules, and implementing time-based routing.* The Telecom Administrator supports reporting and analytics capabilities within the contact center environment. This includes configuring reports, monitoring call metrics, and supporting operational reporting needs.* The Telecom Administrator works closely with network Administratoringteams to ensure optimal voice performance. This includes verifying Quality of Service (QoS) configurations and ensuring network infrastructure supports reliable voice communications.**Why Join Empath Health?*** **Earn Competitive Pay:** Your skills and contributions are recognized and rewarded.* **Benefits & Wellness:** Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.* **Industry-Leading PTO:** 5+ weeks to rest, recharge, and live your Full Life.* **Grow Your Career:** CEU support, tuition reimbursement, and advancement opportunities.* **Make a Difference:** Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.**What You'll Need****Education:*** Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field preferred. Equivalent work experience may be considered in place of formal education.* 5+ years of VoIP or unified communications experience* 3+ years administering RingCentral**Certifications (Preferred)**Preferred certifications may include:* RingCentral certifications* VoIP certifications* Network+* Security+* ITIL Foundation