Telecom Account Manager

LCRA; Austin (TX); On-site; USD 85,000 - 126,000; Full time

Job summary

An established industry player is seeking a dynamic Telecom Account Manager to deliver innovative wireless communication solutions in Texas. This role focuses on building strong customer relationships and developing strategic partnerships to enhance broadband services. You will collaborate with internal teams to meet customer needs, prepare proposals, and ensure compliance with contracts. Join a mission-driven organization dedicated to public service and economic development, where your contributions will make a significant impact. Enjoy a competitive salary and comprehensive benefits in a supportive work environment that fosters growth and development.

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

401(k) Match

Life and Disability Insurance

Wellness Program

Learning and Development Programs

Qualifications

• 9+ years in account management or business development.
• Experience in sales, marketing, and customer success.

Responsibilities

• Build relationships with customers and assess their business needs.
• Develop marketing plans and maintain opportunity pipelines.

Skills

Sales Development

Account Management

Customer Service

Business Development

Public Relations

Contract Administration

Education

Bachelor's Degree in Business or Related Field

Relevant Experience

Tools

CRM Software

Job description

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We are looking for an outstanding business development manager to deliver wireless communication services in Texas! Our team is seeking someone who is excited about LCRA’s mission of public service, who will be committed to delivering telecom solutions that foster economic development, protect critical infrastructure, and support public safety.

LCRA designs and delivers reliable “middle mile” broadband communications services in central Texas, and the business development manager would develop partnerships with “last mile” providers of wired and wireless high speed internet.

You Will Be Trusted To

• Build and strengthen relationships with existing and potential customers.
• Advise LCRA staff and management of potential issues of critical importance to LCRA's customers. Collaborate with internal staff and management to develop solutions to meet customer needs.
• Assess the business practices of each potential and current customer. Develop a thorough understanding of and insight into the customers’ business needs, operations, processes and strategies.
• Develop a marketing plan which includes target customers and analysis; maintains a clean and growing opportunity pipeline in CRM.
• Update and maintain marketing tools (i.e. presentations, demonstration devices, etc.). Keep informed of current industry technology, standards and regulatory requirements and how they apply to business development. Assist in developing, updating and maintaining fee schedules and cost projections.
• As applicable, assist customers in adopting secure wireless solutions. Make service recommendations based upon customer needs analysis. Develop and present innovative proposals and delivers strategic presentations. Prepare quotations and negotiate terms of service.
• As applicable, prepare or assist in preparing contracts, proposals and quotes. Coordinate and assist in the technical review of contracts with internal stakeholders. Review customer objectives and ensure that LCRA is able to meet or exceed those requirements. Coordinate with legal, finance and operational areas to ensure contract compliance and proper billing of services.
• Act as the LCRA liaison on projects for assigned customers. Demonstrate LCRA values, answer customer questions and concerns and assist with issue resolution. Ensure that all services are carried out within agreed upon terms and timing schedules to the level expected by both LCRA and the customer.
• Assist in budgeting and forecasting revenues and expenses for customer accounts.
• Travel approximately 25-50% of your work time to customer locations and events. Access to a company vehicle is provided.
  
  

You Qualify With

• Nine or more years of experience in operational area related to assigned accounts, account management, contract administration, billing, accounting/bookkeeping, customer service, public relations, business development or business process consulting or relevant experience. A degree(s) in business, communications, marketing, public relations, government affairs, political science, technical area of specialty or relevant field may be substituted per LCRA guidelines for certain years of experience.
• Driver's license
  
  

You Are a Great Fit With

• 6+ years of experience in sales, marketing, sales development or sales operations, with relevant experience in account management, contracts, billing, customer success, public relations, business development or business process consulting.
• 3+ years of experience selling broadband fiber is strongly desired.
• Strong teamwork and collaboration skills are highly preferred.
• Can be based in Austin, Seguin, or La Grange areas.
  
  

You Gain

• Competitive salary & medical, dental, vision and legal insurance
• Paid time off, including time for vacation, sick and family care leave
• 401(k) match up to 8% that includes a student loan 401(k) contribution program option
• Life and disability insurance
• Wellness program including wellness incentive
• Extensive learning & development programs
  
  

And more - all to create a compelling and rewarding work environment.

Equal Opportunity Employer

LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment.

LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources [phone] or email [e-mail] . Reasonable accommodations will be determined on a case-by-case basis.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Utilities

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