Teleaudiologist

NationsBenefits; Maine; On-site; USD 80,000 - 120,000; Full time

Job summary

NationsBenefits is seeking a TeleAudiology Provider to deliver comprehensive remote audiology services. This role supports in-clinic teams through video consultations, providing clinical, technical, and sales support to ensure exceptional patient outcomes.

Ideal candidates will have a Doctor of Audiology degree and experience in telehealth settings. Responsibilities include conducting evaluations, troubleshooting technical issues, and collaborating with clinic staff to optimize patient care.

Qualifications

• Experience in remote patient evaluations and care.
• Proficiency in guiding in-clinic staff through audiology procedures.
• Strong ability to troubleshoot technical issues with hearing aids.

Responsibilities

• Conduct patient evaluations and consultations via video.
• Support clinic staff with hearing assessments remotely.
• Provide ongoing patient counseling on hearing aids.

Skills

Video consultation skills

Technical troubleshooting

Patient management

Sales support

Education

Doctor of Audiology (Au.D.)

Job description

Location: Remote

Schedule: 8:30AM – 5:00PM (Time Zone: CT, EST, MT)

The TeleAudiology Provider delivers comprehensive remote audiology services to patients and clinic staff via a secure video platform. This role functions as an extension of the in‑clinic care team, providing real‑time clinical, technical, and sales support to ensure high‑quality patient outcomes and a seamless care experience. The provider performs a full scope of audiology services remotely, replicating the in‑person experience through virtual care.

Key Responsibilities

Remote Clinical Care & Patient Management

• Conduct patient evaluations, consultations, and follow‑up care via video
• Support and guide in‑clinic staff through hearing assessments and testing procedures remotely
• Interpret test results and provide accurate clinical diagnoses
• Recommend appropriate hearing aids and treatment plans based on patient needs
• Provide patient counseling on hearing loss, device use, expectations, and care
• Deliver ongoing support for adjustments, concerns, and patient satisfaction

Remote Sales & Treatment Support

• Guide patients through the hearing aid selection and purchasing process via video
• Partner with clinic staff to support case acceptance and improve conversion rates
• Educate patients on product options, features, and benefits in a clear, patient‑friendly manner
• Provide remote verification support and ensure proper device fitting and performance

Technical Troubleshooting & Support

• Troubleshoot hearing aid, software, and connectivity issues in real time
• Support clinics and patients with remote device programming and adjustments
• Assist with resolving sound quality concerns and device performance issues
• Provide technical guidance to clinic staff on equipment and workflows

Clinic & Staff Collaboration

• Work closely with clinic teams to support patient flow and ensure efficient appointments
• Act as a clinical resource for providers and staff needing audiology expertise
• Provide on‑demand or scheduled support for clinics without on‑site audiologists
• Train and coach clinic staff on best practices for remote care delivery

Program Development & Process Improvement

• Develop and refine workflows for remote testing, consultations, and sales processes
• Identify opportunities to improve patient experience and operational efficiency
• Assist in implementing standardized procedures for tele‑audiology services
• Maintain high standards of clinical quality, compliance, and documentation

Credentialing, Compliance & Billing Support

• Participate in insurance credentialing processes as required to enable billing for audiology services
• Maintain active licensure and credentials necessary to provide and bill for services across applicable states and payers
• Ensure accurate and timely clinical documentation to support billing and reimbursement
• Adhere to all regulatory, compliance, and telehealth billing requirements

Additional Duties

• Provide real‑time audiology support across multiple clinic locations as needed
• Ensure all services meet clinical, ethical, and regulatory standards
• Adapt to evolving technology and telehealth best practices