Teleaudiologist

NationsBenefits; Texas; On-site; USD 60,000 - 90,000; Full time

Job summary

NationsBenefits is looking for a TeleAudiology Provider to deliver remote audiology services via a secure video platform. This role includes conducting patient evaluations, providing technical support, and collaborating with clinic staff to enhance patient care.

The ideal candidate will have a doctoral degree in audiology and active licensure. The position involves managing patient consultations and troubleshooting device issues, along with complying with regulatory and billing procedures.

Qualifications

• Active licensure and credentials necessary for audiology services.
• Experience in remote patient evaluations and consultations.
• Proficiency in troubleshooting technical issues related to audiology equipment.

Responsibilities

• Conduct patient evaluations and consultations via video.
• Troubleshoot hearing aid and connectivity issues in real-time.
• Work with clinic staff to enhance patient flow and appointment efficiency.

Skills

Clinical support

Technical troubleshooting

Sales support

Patient management

Communication skills

Education

Doctorate in Audiology or related field

Tools

Video conferencing software

Job description

Location: Remote

Schedule: 8:30 AM – 5:00 PM (Time Zone: CT, EST, MT)

Position Summary

The TeleAudiology Provider delivers comprehensive remote audiology services to patients and clinic staff via a secure video platform. This role functions as an extension of the in-clinic care team, providing real-time clinical, technical, and sales support to ensure high-quality patient outcomes and a seamless care experience. The provider performs a full scope of audiology services remotely, replicating the in-person experience through virtual care.

Key Responsibilities

Remote Clinical Care & Patient Management

• Conduct patient evaluations, consultations, and follow-up care via video
• Support and guide in-clinic staff through hearing assessments and testing procedures remotely
• Interpret test results and provide accurate clinical diagnoses
• Recommend appropriate hearing aids and treatment plans based on patient needs
• Provide patient counseling on hearing loss, device use, expectations, and care
• Deliver ongoing support for adjustments, concerns, and patient satisfaction

Remote Sales & Treatment Support

• Guide patients through the hearing aid selection and purchasing process via video
• Partner with clinic staff to support case acceptance and improve conversion rates
• Educate patients on product options, features, and benefits in a clear, patient-friendly manner
• Provide remote verification support and ensure proper device fitting and performance

Technical Troubleshooting & Support

• Troubleshoot hearing aid, software, and connectivity issues in real time
• Support clinics and patients with remote device programming and adjustments
• Assist with resolving sound quality concerns and device performance issuesProvide technical guidance to clinic staff on equipment and workflows

Clinic & Staff Collaboration

• Work closely with clinic teams to support patient flow and ensure efficient appointments; act as a clinical resource for providers and staff needing audiology expertise
• Provide on-demand or scheduled support for clinics without on-site audiologists
• Train and coach clinic staff on best practices for remote care delivery

Program Development & Process Improvement

• Develop and refine workflows for remote testing, consultations, and sales processes
• Identify opportunities to improve patient experience and operational efficiency
• Assist in implementing standardized procedures for tele-audiology services
• Maintain high standards of clinical quality, compliance, and documentation

Credentialing, Compliance & Billing Support

• Participate in insurance credentialing processes as required to enable billing for audiology services
• Maintain active licensure and credentials necessary to provide and bill for services across applicable states and payers
• Ensure accurate and timely clinical documentation to support billing and reimbursement; adhere to all regulatory, compliance, and telehealth billing requirements

Additional Duties

• Provide real-time audiology support across multiple clinic locations as needed
• Ensure all services meet clinical, ethical, and regulatory standards
• Adapt to evolving technology and telehealth best practices