Tele-communications Supervisor (TCS) - (60022723) Blythewood TCC

State of South Carolina; South Carolina; On-site; USD 45,000 - 65,000; Full time

Job summary

The State of South Carolina seeks a Telecommunications Center Supervisor to oversee operations in a public safety telecommunications center. This role requires strong supervision skills, knowledge of telecommunications, and the ability to handle complex crisis situations. The successful candidate will ensure compliance with established regulations and supervise shift operations, contributing to the department's essential services around the clock.

Qualifications

• Six months experience as SCDPS ATCS required.
• Full Function Certified in SLED/CJIS and FBI/NCIC.
• Thorough knowledge of public safety telecommunications regulations.

Responsibilities

• Supervises operations of a Telecommunications Center.
• Handles emergency situations and on-call duty.
• Manages personnel records and performance evaluations.

Skills

Supervision

Telecommunications

Crisis Management

Decision Making

Education

High school diploma

Associate degree in technical communications

Job description

This is an internal position only current SCDPS employees should apply.

Under the direct supervision of the Telecommunications Manager (TCM). Responsible for and directly supervises the operation of a Telecommunications Center (TCC). Ensures the TCC complies with established regulations, policies, and procedures. Performs all tasks/duties not directly related to radio operation yet is responsible for these duties when necessary. Responds to emergencies by being on call 24 hours a day, 7 days a week.

Monitors and supervises the overall operations of a Telecommunications Center (TCC). Responsible for personnel and compliance with established rules, regulations, and procedures. Coordinates operational functions with District Captains, Department of Transportation (DOT), Emergency Preparedness Division (EPD), State Law Enforcement Division (SLED), and other law enforcement agencies. Supervises Telecommunications Operators (TCOs) in a TCC.

Operates and monitors radios and other communications equipment. Provides information and support to field personnel, other law enforcement agencies, and emergency services. Responds to requests for assistance and information from the general public. Diagnoses/troubleshoots electronic equipment on a component and system level to ensure its accuracy and reliability by analyzing any problems with telecommunications equipment.

Develops work schedules, trains subordinates in proper operation procedures, and ensures efficiency and uniformity. Maintain personnel records and approve requests for leave. Evaluates subordinate's work performance. Advises subordinates of the position's requirements and expectations and provides timely feedback on performance.

Maintain computerized documentation (CAD) of all radio transmissions, collision call-in reports, NCIC terminal reports, and SLED/CJIS/NCIC transactions. CAD is the primary means utilized for documentation of all information received.

Performs other duties as required.

State Minimum Requirements:

A high school diploma and journey-level work experience in the maintenance and repair of electronic communications equipment, in telecommunications or computer operations. An associate degree in a technical communications discipline may be substituted for the required experience.

Agency Minimum Requirements:

Must have at least six (6) months experience as a SCDPS ATCS. Up to date on all certifications.

Possess a thorough knowledge of rules, regulations, and policies governing the operation of the public safety telecommunications center.

Must be able to plan, organize, and set priorities to complete multiple responsibilities.

Possess the skills necessary to manage and supervise employees, often dealing with complex and difficult situations.

Demonstrate sound judgment and a calm attitude in crisis or emergencies.

Full Function Certified in SLED/CJIS and FBI/NCIC computer system or obtain this certification within six (6) months of selection.

Works independently using personal judgement and discretion to make responsible decisions about office management, under the guidance of the Telecommunications Manager (TCM) and Telecommunications Executive Officer (XO).

The TCS position is an essential position. Responsible for complete operations of a TCC, as well as work in a position on the radio and/or NCIC terminal. On-call 24 hours a day, 7 days a week to respond to emergencies. Must be able to work rotating twelve (12) hour shifts as needed, which includes days, nights, weekends, holidays, and irregular hours on short notice.

The South Carolina Department of Public Safety is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin. The department prohibits discrimination based on race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin.