Tele Caller (Kanndad)

Plankton Technology; United States; À distance; USD 36 000 - 56 000; Plein temps

Résumé du poste

Plankton Technology is hiring a Kannada Telecalling Associate to coordinate between clients and electricians for EV charger installations. The role emphasizes strong communication, follow-ups, and execution to ensure timely installations.

The candidate will handle calls in Kannada, manage schedules, maintain CRM records, and escalate issues to the operations team to ensure smooth stakeholder communication.

Qualifications

• Kannada fluency is mandatory.
• Basic Hindi/English communication is a plus.

Responsabilités

• Coordinate with electricians and clients for scheduling charger installations.
• Make outbound and inbound calls in Kannada to confirm availability and requirements.
• Ensure timely follow-ups for pending installations and closures.
• Share accurate job details (location, timing, scope) with electricians.
• Handle client queries and provide installation updates.
• Track daily installation status and maintain records in CRM/Excel.
• Escalate delays or issues to the operations team.
• Ensure smooth communication between all stakeholders.

Connaissances

Kannada fluency

Communication

Follow-up

Coordination

Description du poste

We are hiring a Kannada Telecalling Associate to support operations by coordinating between clients and electricians for seamless EV charger installation. The role requires strong communication, follow-ups, and execution focus to ensure timely and successful installations.

Key Responsibilities:

• Coordinate with electricians and clients for scheduling charger installations
• Make outbound and inbound calls in Kannada to confirm availability and requirements
• Ensure timely follow-ups for pending installations and closures
• Share accurate job details (location, timing, scope) with electricians
• Handle client queries and provide installation updates
• Track daily installation status and maintain records in CRM/Excel
• Escalate delays or issues to the operations team
• Ensure smooth communication between all stakeholders

Requirements

• Fluency in Kannada (mandatory)
• Basic Hindi/English communication preferred
• Experience in telecalling / operations coordination is a plus
• Strong follow-up and coordination skills
• Basic computer knowledge (Excel, calling tools, CRM)
• Ability to manage multiple tasks and timelines