TechOps Manager - Data Systems, Baseball

Hawk-Eye Innovations; Atlanta (GA); On-site; USD 76,000 - 102,000; Full time

Benefits offered by this job

Healthcare coverage

Paid vacation time

Paid sick leave

Job summary

Hawk-Eye Innovations in Atlanta, GA is seeking a Production Operations professional to own deployments for baseball post-game data systems, ensuring releases are tested, validated and production-ready across cloud and on-prem environments.

You will align with Live Operations, Solution Owners and Engineering to manage data quality, incident response and automation, improving tooling and monitoring for scalable delivery.

Qualifications

• 3+ years’ experience in technical operations, product engineering, DevOps, platform support, data operations or a similar role.
• Experience supporting production systems in a cloud, data-platform or software-hardware environment.
• Strong understanding of AWS services, data pipelines, APIs, databases and monitoring tools.
• Experience with observability and monitoring platforms such as Datadog, AWS CloudWatch or similar.
• Experience with SQL, scripting and automation for operational tooling, data analysis or workflow improvement.
• Familiarity with message queues, authentication/credential management and production environment support.
• Ability to troubleshoot complex technical issues across backend systems, frontend workflows, cloud infrastructure and operational processes.
• Strong communication skills, with the ability to work across Engineering, Operations, Product, Solution Owners and customer-facing teams.
• Ability to translate operational pain points into scalable technical improvements.
• Comfortable working in high-pressure live service environments where production incidents can affect customer delivery.

Responsibilities

• Own production deployments for Baseball post-game data systems and related cloud/on-prem components.
• Test, validate and approve releases before deployment into production environments.
• Maintain staging and production environments, including configuration, release documentation and deployment processes.
• Act as a production-readiness gatekeeper, escalating or blocking releases that are not supportable, scalable or safe to deploy.
• Serve as a Tech subject matter expert for Baseball data products across backend, frontend, cloud and operational workflows.
• Own data reprocessing workflows, including technical execution, quality validation and delivery of reprocessed feeds to customers.
• Maintain data feeds, feed specifications, validation processes and sample data generation for internal and external stakeholders.
• Build scripts, tools and automation to improve reprocessing reliability, reduce manual effort and scale delivery.
• Stay closely aligned with Live Operations to understand how live capture, on-prem systems, cloud delivery and operational workflows impact post-game data quality.
• Participate in live game incident escalation where system health, data delivery or post-game outputs may be affected.
• Investigate data-quality issues across live and post-game workflows, identifying root causes with Operations, Solution Owners and Engineering.
• Translate recurring operational issues into improvements in tooling, monitoring, automation, documentation or deployment processes.
• Own monitoring dashboards for Baseball post-game systems, live delivery touchpoints and operational data-quality workflows.
• Build and maintain Datadog, AWS and other observability dashboards for Live Operations, Tech leadership and executive reporting.
• Monitor data pipelines, product health, reprocessing systems, queues, cloud services and production environments.
• Create alerts and reporting views that provide visibility of system health, data quality, customer delivery risk and incident trends.
• Provide advanced troubleshooting and third-line support for Baseball data products, rollouts, live delivery touchpoints and production incidents.
• Manage and troubleshoot components such as RabbitMQ queues, Keycloak/client credentials, APIs, databases, cloud services and deployment environments.
• Investigate production issues across cloud and on-prem systems, escalating to Engineering or DevOps where required.
• Contribute to root-cause analysis and post-incident reviews, ensuring learnings are converted into improved tooling, monitoring, documentation or process changes.
• Build scripts, tools and dashboards to analyse product performance, data quality and operational reliability.
• Automate repeatable operational processes across reprocessing, validation, deployments, monitoring and reporting.
• Identify manual workflows that limit Baseball’s ability to scale and work with Tech leadership to improve them.
• Contribute technical input to Tech forecasting and budget planning, particularly around cloud usage, tooling, infrastructure and support requirements.
• Own operational documentation and training materials for Baseball post-game systems and related Tech workflows.
• Maintain runbooks, deployment guides, rollback procedures, troubleshooting guides, monitoring guides and reprocessing documentation.
• Train Operations and Tech users on new features, workflows, dashboards and production support processes.
• Ensure new releases are handed over with clear operational guidance, known risks, escalation routes and support expectations.

Skills

Communication skills

Troubleshooting

Live operations

Incident management

Operational thinking

Tools

RabbitMQ

Keycloak

Postman

ECS

SQS/SNS

DynamoDB

S3

Lambda

Route53

CloudWatch

Datadog

AWS

Job description

Reports to: Director of Tech Ops

Contract: Full‑Time, Permanent

Location: Atlanta, GA required.

Responsibilities

Production Deployment & Release Readiness

• Own production deployments for Baseball post-game data systems and related cloud/on-prem components.
• Test, validate and approve releases before deployment into production environments.
• Maintain staging and production environments, including configuration, release documentation and deployment processes.
• Act as a production-readiness gatekeeper, escalating or blocking releases that are not supportable, scalable or safe to deploy.

Baseball Data Products & Reprocessing

• Serve as a Tech subject matter expert for Baseball data products across backend, frontend, cloud and operational workflows.
• Own data reprocessing workflows, including technical execution, quality validation and delivery of reprocessed feeds to customers.
• Maintain data feeds, feed specifications, validation processes and sample data generation for internal and external stakeholders.
• Build scripts, tools and automation to improve reprocessing reliability, reduce manual effort and scale delivery.

Live Operations Alignment & Data Quality

• Stay closely aligned with Live Operations to understand how live capture, on-prem systems, cloud delivery and operational workflows impact post-game data quality.
• Participate in live game incident escalation where system health, data delivery or post-game outputs may be affected.
• Investigate data-quality issues across live and post-game workflows, identifying root causes with Operations, Solution Owners and Engineering.
• Translate recurring operational issues into improvements in tooling, monitoring, automation, documentation or deployment processes.

Monitoring, Observability & Reporting

• Own monitoring dashboards for Baseball post-game systems, live delivery touchpoints and operational data-quality workflows.
• Build and maintain Datadog, AWS and other observability dashboards for Live Operations, Tech leadership and executive reporting.
• Monitor data pipelines, product health, reprocessing systems, queues, cloud services and production environments.
• Create alerts and reporting views that provide visibility of system health, data quality, customer delivery risk and incident trends.

Incident Support & Third-Line Troubleshooting

• Provide advanced troubleshooting and third-line support for Baseball data products, rollouts, live delivery touchpoints and production incidents.
• Manage and troubleshoot components such as RabbitMQ queues, Keycloak/client credentials, APIs, databases, cloud services and deployment environments.
• Investigate production issues across cloud and on-prem systems, escalating to Engineering or DevOps where required.
• Contribute to root-cause analysis and post-incident reviews, ensuring learnings are converted into improved tooling, monitoring, documentation or process changes.

Tooling, Automation & Operational Improvement

• Build scripts, tools and dashboards to analyse product performance, data quality and operational reliability.
• Automate repeatable operational processes across reprocessing, validation, deployments, monitoring and reporting.
• Identify manual workflows that limit Baseball’s ability to scale and work with Tech leadership to improve them.
• Contribute technical input to Tech forecasting and budget planning, particularly around cloud usage, tooling, infrastructure and support requirements.

Documentation, Training & Operational Handover

• Own operational documentation and training materials for Baseball post-game systems and related Tech workflows.
• Maintain runbooks, deployment guides, rollback procedures, troubleshooting guides, monitoring guides and reprocessing documentation.
• Train Operations and Tech users on new features, workflows, dashboards and production support processes.
• Ensure new releases are handed over with clear operational guidance, known risks, escalation routes and support expectations.

Essential Qualifications & Skills

• 3+ years’ experience in technical operations, product engineering, DevOps, platform support, data operations or a similar role.
• Experience supporting production systems in a cloud, data-platform or software-hardware environment.
• Strong understanding of AWS services, data pipelines, APIs, databases and monitoring tools.
• Experience with observability and monitoring platforms such as Datadog, AWS CloudWatch or similar.
• Experience with SQL, scripting and automation for operational tooling, data analysis or workflow improvement.
• Familiarity with message queues, authentication/credential management and production environment support.
• Ability to troubleshoot complex technical issues across backend systems, frontend workflows, cloud infrastructure and operational processes.
• Strong communication skills, with the ability to work across Engineering, Operations, Product, Solution Owners and customer-facing teams.
• Ability to translate operational pain points into scalable technical improvements.
• Comfortable working in high-pressure live service environments where production incidents can affect customer delivery.

Desirable Qualifications & Skills

• Experience in sports technology, broadcast, live event operations or real-time data delivery.
• Experience with Baseball tracking, biomechanics, post-game data workflows or customer data feeds.
• Familiarity with Hawk-Eye, KinaTrax or similar tracking/data platforms.
• Experience with RabbitMQ, Keycloak, Postman, ECS, SQS/SNS, DynamoDB, S3, Lambda, Route53, CloudWatch or similar technologies.
• Experience building executive dashboards, operational health dashboards or service-management reporting.
• Experience supporting MLB, MiLB, NCAA or international baseball environments.
• Experience contributing to release governance, incident management, RCA and change-management processes.

Success Measures

• Production releases are deployed safely, with minimal rollback, rework or operational disruption.
• Post-game data products are reliable, observable and supportable in production.

  Key Interactions & Stakeholders

  • Tech Ops Director – Baseball – direct reporting line; aligns on deployment standards, release governance, service management, tooling, monitoring, budget inputs and Tech Ops priorities.
  • Post Game Solution Owner – aligns on product requirements, roadmap priorities, acceptance criteria, customer expectations and release readiness.
  • Operations Director / Operations Managers – ensures production systems, workflows, dashboards and training meet the needs of live delivery teams.
  • Live Operations Teams – gathers operational feedback, supports escalations, understands real-world delivery issues and translates them into technical improvements.
  • Engineering / DevOps / Development Teams – coordinates issue resolution, deployment planning, technical fixes, environment management and production support.
  • Service Management – supports incident escalation, RCA, change management, release governance and problem management.
  • Account Management / Commercial – supports customer-impacting data issues, reprocessing delivery questions and technical explanations where required.
  • Programme Management – contributes to rollout planning, cross-functional dependencies, risk tracking and strategic Baseball initiatives.

  What This Role Is Not

  • Not the Post Game Solution Owner: Does not own product vision, customer roadmap, prioritisation or commercial solution direction. It owns the Tech execution, deployment, monitoring and production-readiness layer.
  • Not the Tech Director: Does not own the full Tech strategy, budget or department structure, but contributes to forecasting, tooling needs and operational planning.
  • Not an Operations Manager: Does not own staffing, scheduling or day-to-day game operations, but must remain tightly connected to live delivery and incident escalation.
  • Not a Software Engineer: Does not own core product development, but does build scripts, tools, dashboards and automation to support production operations.
  • Not a detached support role: This role must stay close to live delivery, operator workflows, customer-impacting issues and data-quality outcomes.
  • Not only a post-game role: While aligned to the Post Game Solution Team, the role must understand and support live cloud and on-prem delivery because post-game quality depends on live system performance

  Salary & Benefits Disclosure

  The anticipated annual base salary for this position is $76,376.00 - $101,834.00. This range does not include any other compensation components or bonuses for which an individual may be eligible. The actual base salary offered depends on a variety of factors, which may include the applicant's qualifications, years of relevant experience, unique skill sets, educational background, professional certifications, and geographic location.

  In addition to a competitive base salary, this position is eligible for a comprehensive benefits package including:

  • Healthcare coverage (medical, dental, and vision)
  • Paid vacation time
  • 80 hours of accrued paid sick leave annually

  Compensation Range: $57,383 - $76,509