Basketball Technical Operations Coordinator

Jobtailor

Atlanta (GA)

On-site

USD 60,000 - 100,000

Full time

14 days+

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Job summary

Jobtailor in Atlanta seeks a Live Operations Lead to manage NBA/G-League tracking system data quality and oversee pre-game checks for game readiness. From the Atlanta office, you will support operators and provide daily operational feedback.

You will travel for calibrations, hardware maintenance, and on-site deliveries, mentoring select team members and coordinating across arenas to ensure issue resolution and clear external communication.

Qualifications

In-Depth basketball knowledge of operations, officiating, workflows.
Leadership, time management, and mentorship abilities.
Experience in live sports operations or sports technology with troubleshooting skills.
Strong written and verbal communication.
Ability to work late nights, weekends, holidays with travel as needed.

Responsibilities

Ensure live data quality for NBA and G-League tracking systems.
Oversee pre-game checks and verify system readiness for games.
Assist and remotely oversee game technology operations from Atlanta office.
Travel for calibrations, hardware maintenance, and replay deliveries as needed.
Identify real-time issues; collaborate to resolve hardware anomalies.
Mentor Live Operations team members and share knowledge.
Coordinate actions across arenas and maintain professional external communication.

Skills

In-Depth Basketball Knowledge

Leadership & Mentorship

Technical Troubleshooting & Operations

Professional Communication

Software Proficiency

Technical & Hardware Aptitude

Schedule & Travel Flexibility

Physical Capability

Tools

ClickUp

Google Slides

Google Sheets

Job description

Accountable for the live data quality of our NBA and G-League Tracking Systems. Oversee pre-game checks in accordance with standard procedures and verify system readiness for assigned games.
Assist and remotely oversee game technology operations from the Atlanta office. Act as the primary point of contact for operators, providing day-to-day communication, live operational support, and feedback.
Execute day-to-day HQA tasks at the direction of the Basketball Management Team. Travel as needed for system calibrations, installations, hardware maintenance, and replay deliveries.
Identify potential operational and technical issues in real time. Work with the Basketball Leadership group to elevate live operational hardware anomalies and find quick, effective solutions.
Proactively implement workflow changes to improve operational effectiveness across the operator pool and communicate system updates clearly.
Act as a mentor to select Live Operations team members. Focus on building operator system knowledge and identifying knowledge gaps to deliver targeted feedback.
Coordinate actions across arenas, ensure complete follow-up and issue resolution, and maintain clear, professional external communication.

Requirements

In-Depth Basketball Knowledge: Comprehensive understanding of basketball operations, officiating, terminology, and workflows.
Leadership & Mentorship: Strong leadership, time management, and interpersonal skills with a desire to mentor operators and guide team performance.
Technical Troubleshooting & Operations: Previous experience in a similar role within live sports operations or sports technology. Proven ability to prioritize, troubleshoot high-priority issues, and elevate when necessary.
Physical Capability: Comfort performing physical labor, including lifting, racking, and transporting hardware and servers weighing up to 50 lbs.
Professional Communication: Excellent written and verbal communication skills, with the ability to convey complex technical ideas clearly and logically to external clients and arena staff.
Software Proficiency: Proficient with project management platforms (e.g., ClickUp) and presentation/data software (e.g., Google Slides, Google Sheets).
Technical & Hardware Aptitude: Comfortable assembling PC components, troubleshooting hardware, and understanding basic IP networking and connectivity.
Schedule & Travel Flexibility: Ability to work a highly flexible schedule—including late nights, weekends, and holidays—and a willingness to travel for on-site support, calibrations, and installs as business needs dictate.

Core Competencies

Demonstrates in-depth basketball knowledge and technical troubleshooting skills, with a strong focus on operational effectiveness and leadership in live sports technology environments. Proficient in professional communication and capable of mentoring team members while managing complex technical operations.

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