TechOps Continuous Improvement Coach

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 100,000 - 140,000; Full time

Job summary

Delta Air Lines, Inc. seeks a Continuous Improvement Coach to drive Lean transformation within a TechOps Value Stream in Atlanta.

You will lead Kaizen events, coach leaders and frontline employees, and help deploy the Flight Path operating system to improve safety, quality, delivery and cost performance. You will partner with operational leaders to build Lean capability, conduct Gemba walks, and sustain improvement gains.

Qualifications

• Experience leading Lean transformations in manufacturing or operations.
• Experience coaching leaders and frontline teams in process improvements.
• Proven ability to structure problem solving and sustain gains.

Responsibilities

• Lead Kaizen preparation, execution, and sustainment to improve value stream performance.
• Coach leaders and teams on Daily Management and Standard Work to raise operational capability.
• Facilitate Value Stream reviews and improvement events to drive accountability.
• Identify waste, develop countermeasures, and sustain the Flight Path framework.
• Perform Gemba walks to identify barriers and reinforce Lean behaviors.
• Analyze performance data to identify root causes and improvement opportunities.
• Develop sustainment plans to embed improvements into daily operations.
• Promote safety-conscious practices and culture throughout the organization.

Skills

Lean thinking

Kaizen events

Structured problem solving

Change management

Gemba coaching

Cross-functional collaboration

Job description

The Continuous Improvement Coach serves as a dedicated Lean transformation practitioner within an assigned TechOps Value Stream and is responsible for leading Kaizen activities, coaching leaders and frontline employees, and supporting deployment of the TechOps Lean operating system ("Flight Path"). This role partners with operational leaders to improve safety, quality, delivery, and cost performance through Structured Problem Solving, Daily Management, standard work, and sustainable process improvements. The position plays a critical role in building organizational capability and accelerating adoption of Lean principles throughout the Value Stream.

The Continuous Improvement Coach works directly with operational teams at Gemba to facilitate transformational improvement activities, develop Lean capabilities, and ensure sustainment of improvement gains. This position serves as a key change agent within the Value Stream and helps leaders embed Flight Path principles into daily operations.

Roles and Responsibilities:

• Lead Kaizen preparation, execution, and sustainment activities to improve value stream performance and achieve safety, quality, delivery, and cost objectives.
• Coach leaders and teams on Daily Management, Standard Work, and Structured Problem Solving methodologies to improve operational performance and develop organizational capability.
• Facilitate Mission Control (i.e., weekly Value Stream leadership) reviews, operational improvement activities, and performance management discussions to identify issues, track progress, and drive accountability.
• Partner with Continuous Improvement Specialists and operational teams to identify process abnormalities, eliminate waste, and implement sustainable countermeasures.
• Support deployment and sustainment of the Flight Path operating system through coaching, training, facilitation, and change management activities.
• Facilitate value stream assessments, Kaizen workshops, problem-solving sessions, and team-based improvement events to improve operational effectiveness.
• Analyze operational performance data and observations from the Gemba to identify root causes, improvement opportunities, and performance trends.
• Develop and monitor sustainment plans to ensure improvements are maintained and embedded into daily operations.
• Conduct Gemba walks and coaching activities to reinforce Lean behaviors, identify barriers to performance, and support continuous improvement efforts.
• Practice safety-conscious behaviors in all operational processes and procedures and promote a culture of safety throughout the organization.