Manager, TechOps Continuous Improvement - Strategic Value Stream

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 140,000 - 190,000; Full time

Job summary

Delta Air Lines, Inc. in Atlanta is seeking a Manager, TechOps Continuous Improvement to lead deployment and governance of the Flight Path Lean operating system within a value stream (Engines, Airframes, or Line).

You will coach leaders, drive safety, quality, delivery, and cost improvements. You\'ll develop capabilities, lead a team of CI professionals, and coordinate improvement initiatives, Kaizen events, and daily management practices to sustain transformational results across multiple

Qualifications

• Experience leading Lean operating systems in manufacturing or service sectors.
• Proven ability to coach leaders and frontline teams in problem solving.
• Experience with Kaizen events and daily management systems.

Responsibilities

• Lead deployment, governance, and sustainment of Flight Path within the assigned Value Stream.
• Partner with leadership to identify and execute improvement opportunities targeting safety, quality, delivery, and cost.
• Coach leaders and frontline teams in Lean leadership behaviors and structured problem solving.
• Lead and develop the CI team, including talent development and deployment of resources.
• Facilitate value stream assessments and operational reviews to remove waste and improve performance.
• Develop, monitor, and improve daily management systems and visual management processes.
• Analyze performance data and implement sustainable countermeasures to improve outcomes.
• Lead change management efforts and ensure stakeholder engagement and adoption.
• Conduct Gemba walks and validation activities to assess implementation effectiveness.

Skills

Lean leadership

Change management

Coaching leaders

Problem solving

Data-driven decisions

Tools

Value Stream Mapping

Kaizen events

Daily Management

Job description

The Manager, TechOps Continuous Improvement - Strategic Value Stream leads deployment, adoption, governance, and sustainment of the TechOps Lean operating system ("Flight Path") within an assigned Strategic Value Stream (Engines, Airframes, or Line). This role serves as the primary Continuous Improvement business partner to the assigned Value Stream Owner and leadership team, driving improvements in safety, quality, delivery, and cost (in that order) through strategic deployment, operational excellence, leader coaching, and change leadership.

The Manager is responsible for aligning Flight Path activities to value stream priorities, building continuous improvement capabilities, coaching leaders and frontline teams, and leading a team of Continuous Improvement professionals. This position influences performance across multiple operational organizations within the value stream and plays a critical role in achieving sustainable operational and financial results.

Roles and Responsibilities:

• Lead deployment, governance, and sustainment of the Flight Path operating system within the assigned Value Stream, ensuring alignment to strategic priorities, operating plans, and performance objectives.
• Partner with the Value Stream Owner and leadership team to identify, prioritize, and execute improvement opportunities that support safety, quality, delivery, and cost objectives.
• Coach Value Stream leaders and frontline leadership teams in Lean leadership behaviors, structured problem solving, Daily Management, leader standard work, and continuous improvement methodologies to accelerate cultural transformation and performance improvement.
• Lead and develop the assigned Value Stream Continuous Improvement team, including talent development, capability building, performance management, and deployment of continuous improvement resources.
• Facilitate value stream assessments, Kaizen events, operational reviews, strategic planning workshops, and improvement activities to identify and eliminate operational waste and performance barriers.
• Develop, monitor, and improve Daily Management systems, visual management processes, performance review cadences, and problem-solving routines across the Value Stream.
• Analyze operational performance data, identify root causes of performance gaps, and develop sustainable countermeasures to improve business outcomes.
• Lead change management efforts associated with Flight Path deployment and operational transformation initiatives while ensuring stakeholder engagement and adoption.
• Conduct Gemba walks and other validation activities to assess implementation effectiveness and ensure compliance with Flight Path standards and expectations.
• Practice safety-conscious behaviors in all operational processes and procedures and promote a culture of safety throughout the organization