TechOps Administrator I — TS/SCI Poly, Onsite Atlanta

Zachary Piper Solutions; Atlanta (GA); On-site; USD 78,000 - 130,000; Full time

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) delivering 24x7x365 support for Azure core and Office 365. The role centers on maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

This onsite position in Atlanta, GA requires a TS/SCI Full Scope Polygraph and a strong customer service mindset to thrive in a fast‑paced, shift‑based SOC environment.

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required.
• Bachelor’s Degree in a related field or equivalent combination of IT training and hands‑on experience.
• Strong customer service mindset and communication skills.
• Ability to work in a fast‑paced environment with shifting priorities.
• Strong troubleshooting, debugging, and problem‑solving skills.
• Ability to work under pressure in time‑sensitive outage scenarios.
• Strong written and verbal communication skills.
• Willingness to support shift work in a 24/7 operational environment.

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed
• Identify volume drivers and coordinate with feature teams to drive fixes
• Execute documented deployment scripts and operational procedures
• Coordinate restoration actions with cross-functional teams during outages
• Support outage restoration efforts in accordance with SLAs and established procedures
• Document all investigative and recovery actions for audit and root cause analysis purposes
• Identify and implement recovery actions in collaboration with engineering teams
• Troubleshoot and debug system issues to mitigate service disruptions
• Update standard operating procedures and technical documentation as needed
• Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues

Skills

TS/SCI clearance

Full Scope Polygraph

Customer service

Outage response

Shift work

Troubleshooting

Communication skills

Time management

Documentation

Education

Bachelor's Degree in related field

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) delivering 24x7x365 support for Azure core and Office 365. The role centers on maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

This onsite position in Atlanta, GA requires a TS/SCI Full Scope Polygraph and a strong customer service mindset to thrive in a fast‑paced, shift‑based SOC environment.