TechOps Administrator - 171831

ZP Group; Atlanta (GA); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Time Off

401k

Holiday benefits

Job summary

Zachary Piper Solutions is hiring a TechOps Administrator I for our Atlanta, GA office to support Azure core and Office365 platforms within SOCs. You will contribute to 24x7x365 service delivery, monitor deployment flow, and coordinate restoration actions with cross‑functional teams.

The role emphasizes security clearance, strong customer service, and the ability to work in a fast-paced, deadline-driven environment with 24/7 shift eligibility. Competitive salary and benefits are offered.

Qualifications

• Active TS/SCI with FS Poly clearance required.
• Strong customer service focus and communication skills.
• Bachelor’s Degree or equivalent IT training or experience.
• Able to adapt in a fast-paced environment with changing priorities.
• Capable of executing tasks precisely under time-sensitive outage scenarios.
• Strong written and spoken English communication skills.
• Willingness to work 24/7 shifts.

Responsibilities

• Monitor deployment flow and report functionality; escalate issues promptly.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions per SLAs or procedures.
• Document investigative and restorative actions for audits and RCA.
• Identify and drive recovery levers with teams.
• Apply troubleshooting and debugging to mitigate outages.
• Update SOPs and technical training guides as needed.
• Manage secure work area operations and hardware deployment support.

Skills

TS/SCI with FS Poly

Customer service

Communication skills

Deadline pressure

Time-sensitive outages

Adaptability

Shift work

Time management

Education

Bachelor's Degree or equivalent IT training

Job description

Join Our Team as a TechOps Administrator at Zachary Piper Solutions!

Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Atlanta, GA office.

TechOps Administrator I

As a vital member of the Secure Operations Centers (SOCs) team, the TechOps Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office365 platform. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Responsibilities:

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills:

• Clearance: Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• Adaptable to a fast-paced environment with changing priorities.
• Ability to execute work with precision in time-sensitive outage scenarios.
• Effective communication skills in both written and oral English.
• Ability to perform work under continuous deadline pressure.
• Openness to shift work, as 24/7 support is essential.

Compensation:

• Competitive Salary Range: Up to $130,000 based on your experience and skills.
• Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, and holiday benefits.

Keywords:Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin,

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