Technology Systems Support Specialist

SCHOOL DISTRICT OF CAMBRIDGE; Cambridge (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established educational institution is seeking a dedicated Technology Systems Support Specialist to enhance technology integration and support across the district. This role involves providing essential help desk support, managing classroom technology, and ensuring robust IT infrastructure. The ideal candidate will possess strong troubleshooting skills, a commitment to user support, and a proactive approach to cybersecurity. Join a collaborative environment where your contributions will significantly impact the learning experience of students and staff alike. If you are passionate about technology and education, this position offers a rewarding opportunity to make a difference.

Qualifications

• Experience in hardware/software troubleshooting and customer support.
• Strong problem-solving skills and adaptability to new technologies.

Responsibilities

• Provide technical assistance and troubleshooting support for hardware, software, and network issues.
• Assist in managing and maintaining network infrastructure and user accounts.

Skills

Technical Support

Troubleshooting

User Support

Cybersecurity

Network Administration

AV Systems Knowledge

Problem-Solving

Adaptability

Education

High School Diploma or Equivalent

Tools

VMware vSphere

Hyper-V

Nutanix

Proxmox

Job description

Join to apply for the Technology Systems Support Specialist role at SCHOOL DISTRICT OF CAMBRIDGE

GENERAL DESCRIPTION:

The Technology Systems Support Specialist supports the school district’s technology needs by providing technical support to staff and students, assisting with the maintenance of IT infrastructure & systems, and ensuring smooth day-to-day operations. The role emphasizes user support, troubleshooting, and assisting with the integration of technology across the District. The Technology Systems Support Specialist also assists with managing classroom technology and basic AV systems. Success in this position requires accountability, a collaborative mindset, adaptability, effective communication, and a commitment to delivering reliable technology solutions to staff and students.

RESPONSIBILITIES:

The School District of Cambridge expects all employees to demonstrate appropriate demeanor, including proper language, courtesy, self-control, and respectful treatment of supervisors, staff, students, and citizens. Employees must maintain high integrity regarding confidential information and work cooperatively with building principals to maintain a safe and healthy school environment. Employees should demonstrate responsibility and accountability. The Technology Systems Support Specialist will be responsible for:

User Support (40%)

• Help Desk Support: Provide technical assistance and troubleshooting support for hardware, software, and network issues. Respond to help desk tickets promptly, aiming for resolution within 24 hours when feasible. Offer guidance on basic IT tasks.
• Classroom Technology Support: Support classroom tools like interactive whiteboards, projectors, and AV systems. Collaborate with teachers to integrate technology into lessons and conduct training sessions on educational technology.

Infrastructure Management (25%)

• Network Administration: Assist in managing and maintaining network infrastructure, monitor performance, and address security issues.
• System Administration: Manage user accounts, perform system updates, patches, backups, and troubleshoot server and application issues.
• Virtualization Management: Manage virtualized environments like VMware vSphere, Hyper-V, Nutanix, or Proxmox, monitor performance, troubleshoot, and optimize resources.

Security and Compliance (20%)

• Cybersecurity Management: Implement cybersecurity best practices, conduct security audits, and assist with staff and student cybersecurity awareness training.
• Data Management and Reporting: Manage student information systems and learning management systems, ensure data security, and maintain confidentiality.

Technology Asset Management (10%)

• Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.

Professional Development (5%)

• Stay updated on educational technology trends and IT support best practices.

Note: Responsibilities are essential duties but may not be exhaustive. Employees may perform additional duties as assigned, and requirements are subject to change to accommodate individuals with disabilities. This description complies with the ADA and is not exhaustive.

QUALIFICATIONS:

High school diploma or equivalent; experience in hardware/software troubleshooting, customer support, preferably in education or a professional setting. Strong problem-solving skills, AV knowledge, and adaptability to new technologies are required.