TECHNOLOGY SUPPORT TECHNICIAN AT MINER

Northwest Suburban Special Education Organization; Mount Prospect (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

NSSEO ESP benefits under bargaining/NS

Job summary

Northwest Suburban Special Education Organization (NSSEO) seeks a Technology Support Technician to ensure reliable computer systems, networks, and instructional tech across campuses. The role reports to the Technology Coordinator and is paid on Lane 1 of the district’s Technology Hiring Schedule ($17.92–$25.80 hourly).

This 12-month ESP tech position requires a high school diploma, basic networking knowledge, and proficiency in Windows, macOS, and iOS.

Qualifications

• Must have general knowledge of client/server design and networking concepts.
• Experience with Windows, macOS, and iOS in a school environment.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• CompTIA+ and Network+ certifications encouraged but not required.

Responsibilities

• Provide technical support to students, faculty, and staff for hardware, software, and network issues.
• Diagnose and resolve problems, escalating when necessary.
• Perform regular maintenance on computer systems and peripherals.
• Assist in setup and maintenance of audiovisual equipment and instructional technology.
• Travel between programs to support users and equipment.

Skills

Networking concepts

Troubleshooting

End-user support

Communication

Education

High School Diploma

Tools

Windows OS

macOS

iOS

Job description

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Frontline Applicant Tracking - Northwest Suburban Special Education Organization

• Position Type: Technology/ Technology Support Technician/Technology Liaison
• Date Posted: 10/16/2026
• Location: Miner School
• Date Available: 11/30/2026
• Closing Date: UNTIL FILLED

GENERAL INFORMATION:

Title ..............................................................Technology Support Technician

Licensure .....................................................No License Required

Endorsement ...............................................No Endorsements Required

Classification ...............................................ESP/Tech - 12 month - 262 days

FLSA Status ................................................Non Exempt

Reports to ...................................................Technology Coordinator

Salary Classification ....................................Lane 1 of Technology Hiring Schedule ($17.92 - $25.80)

Benefits ...................................................... Per NSSEA ESP BARGAINED AGREEMENT

Reviewed/Revised .....................................10/2026

PURPOSE:

The Technology Support Technician will support the seamless operation of computer systems, networks, and infrastructure. They will be committed to ensuring optimal functionality, security, and user satisfaction by implementing efficient solutions, troubleshooting issues, and staying abreast of emerging technologies, and delivering timely and reliable IT support to enhance organizational efficiency and promote a technology-driven environment.

ESSENTIAL FUNCTIONS:

• Provide technical support to students, faculty, and staff for hardware, software, and network-related issues
• Diagnose and resolve technical problems, escalating issues when necessary
• Conduct regular maintenance checks on computer systems and peripherals
• Assist in the setup and maintenance of audiovisual equipment, smart boards, and other instructional technology.
• Install, configure, and upgrade computer hardware and software as needed
• Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements.
• Troubleshoot network issues and coordinate with the IT team to implement solutions
• Work collaboratively with other IT team members to address complex issues and implement technology initiatives
• Communicate effectively with end-users and provide timely updates on issue resolution
• Travel between programs to support users and equipment

OTHER FUNCTIONS:

• Assume responsibility for special projects assigned by the Technology Coordinator
• Facilitate an office atmosphere of service, competence and congeniality.
• Support NSSEO policy, NSSEO, and governing board goals and objectives, and The School Code of Illinois.

WORKING ENVIRONMENT:

• NSSEO Central Office professional work environment
• To perform the most physically demanding job functions, the upper extremity physical capabilities reaching, handling, and/or fine motor dexterity are consistently required
• To perform the physically demanding job functions, strength and/or endurance for lifting, carrying, pushing and/or pulling are occasionally required
• To perform the most physically demanding job functions, the physical capabilities of climbing, balancing, stooping, kneeling, crouching and/or crawling is seldomly required

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• General knowledge of client/server design and networking concepts
• Working knowledge of Windows, iOS, and MacOS operating systems
• Knowledge of safety and common preventive maintenance procedures
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• CompTIA+ certification encouraged, but not required
• Network+ certification encouraged, but not required

Postings current as of 10/17/2026 7:09:01 AM CST.

Need Help?

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