Technology Support Technician

Austin Community College; Newark (NJ); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Paid time off (PTO)

Medical, dental, and vision insurance

Retirement benefits

Job summary

A private educational institution is seeking a Technology Support Technician to provide technical support and training to faculty, staff, students, and guests. The role requires strong customer service skills, the ability to manage time effectively, and excellent attention to detail. The technician will assist with troubleshooting technology issues and supporting various devices, primarily macOS and iOS. The position offers a salary range of $53,000 - $65,000 and a comprehensive benefits package.

Qualifications

• Experience with a diverse community of students, parents, and colleagues.
• Ability to prioritize support requests and manage multiple tasks.
• Excellent organizational skills to correlate multiple issues.

Responsibilities

• Staff the Circulation Desk/Technology Help Desk.
• Monitor the ticketing system and resolve support tickets.
• Assist with new software and hardware evaluations.

Skills

Customer service orientation

Time management

Attention to detail

Interpersonal communication

Ability to support macOS and iOS

Job description

Overview

Newark Academy is seeking a Technology Support Technician, starting immediately. The successful candidate will promote and facilitate all aspects of the Technology and Media Services Department’s service-oriented mission, with a particular focus on providing prompt technical support and training to faculty, staff, students, parents, and guests of the school.

Reports to: Director of Technology and Media Services

Responsibilities

• Staff the Circulation Desk/Technology Help Desk as an initial point of contact for all constituents.
• Monitor the ticketing system to record, update, escalate, and resolve tickets in a timely manner.
• Assist with evaluation and implementation of new software and hardware solutions.
• Assist with the provisioning, deployment and maintenance of technology devices, such as laptops, iPads, and cameras.
• Troubleshoot technology issues and help write end-user documentation.
• Provide occasional event support for audiovisual and computer needs.
• Perform other duties as assigned.

Requirements

• Experience working with and supporting a diverse community of students, parents, and colleagues.
• Strong customer service orientation; tactful, patient, and courteous.
• Demonstrated time management skills; ability to prioritize support requests, work on multiple tasks with minimal supervision, and escalate support requests as necessary to ensure that all issues are resolved within acceptable timeframes.
• Exemplary attention to detail and strong organizational skills; ability to correlate multiple issues and identify systematic problems.
• Commitment to being a part of a diverse school community where all members are welcomed, respected, valued, and celebrated.
• Excellent interpersonal communication skills and the proven ability to work with a variety of constituents; ability to explain technical details to users at various levels of comfort and expertise.
• Able to support a range of devices and systems, but primarily macOS and iOS.
• Availability to work before and after school, evenings and occasionally on weekends

Salary

Salary range $53,000 - $65,000. Salary is dependent on numerous factors, including but not limited to education and experience.

Benefits

Including, but not limited to: Paid time off (PTO), paid holidays, retirement, medical, dental, and vision insurance, short-term and long-term disability, life insurance as well as a variety of other benefits.

Equal Opportunity

Newark Academy seeks and celebrates diversity in its faculty, staff, and student body. In admissions and employment practices, scholarship aid, and educational programs, Newark Academy upholds applicable state and federal laws and regulations prohibiting unlawful discrimination.