Technology Associate

Neighborhood Charter Schools; New York (NY); On-site; USD 63,000 - 75,190; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement with vested match

FSA

Job summary

Neighborhood Charter Schools in New York is seeking a Technology Associate to enhance technology operations across all campuses. This role involves troubleshooting hardware issues, assisting the Director of IT, and providing high-quality customer service to staff and families. Candidates with prior technology experience, strong analytical skills, and the ability to multitask will excel. The position offers a salary range of $63,000-$75,190 along with a comprehensive benefits package.

Qualifications

• Experience with systems administration preferred.
• Strong analytical and critical thinking skills.
• Ability to prioritize and multitask effectively.

Responsibilities

• Support day-to-day technology operations at NCS.
• Troubleshoot A/V equipment setup across the organization.
• Assist Director of IT with vendor communication and logistics.

Skills

Systems Administration

Analytical Skills

Critical Thinking

Customer Service

Multitasking

Problem Solving

Effective Communication

Attention to Detail

Education

Bachelor's degree

Tools

Windows PCs

Mac/iOS devices

Chromebooks

Printers

Promethean boards

Job description

MISSION OF NCS

Our mission is to provide the children of NCS with new educational opportunities through a rigorous, comprehensive K-8 program that cultivates the intellectual, social, and emotional development of each child. Our students, who will include autistic scholars and students with IEPs, will become independent learners and critical thinkers, will acquire the academic skills that they need to succeed in college preparatory high schools, and will exhibit the social and emotional skills that will allow them to reach their full potential.

WHAT YOU’LL DO

We are looking for a professional with prior experience in the field of technology. The Technology Associate will report to the Director of IT and support in implementing systems network-wide. The tech associate will be responsible for responding to the needs of our school community and providing quality customer service. This role will also work closely with our operations teams at each campus to troubleshoot technical issues as they arise.

The core responsibilities of the Technology Associate role at Neighborhood Charter Schools include:

Daily Operations

• Support the day-to-day operations across all NCS technology
• Primary contact for setup and troubleshooting A/V equipment throughout the organization
• Answering staff and/or family ticket inquiries and providing quality customer service
• Flexibility to travel between school locations

Responsibilities:

• Work closely with the Director of IT to guide and support vendors with network-wide projects
• Assists the Director of IT and vendors in maintaining end users’ equipment (including Windows PCs, Mac/IOS devices, Chromebooks, printers, Promethean boards, etc.)
• Interacts with internal and external personnel regarding hardware, software, e‑mail, and networks
• Ensure devices are up to date with the latest software, and troubleshoot devices if interruptions arise in the daily operations of the device
• Assists the Senior Technology Manager with processing feedback from other departments to create a plan for future purchases and upgrades to the school environment
• Assists theDirector of IT with communicating with vendors on developing the NCS IT environment
• Other relevant duties as assigned.

Qualifications:

• Experience with systems administration (preferred)
• Strong analytical and critical thinking skills
• Ability to prioritize and multitask
• Deadline and detail-oriented
• Experience working in a school setting (preferred)
• Ability to problem‑solve independently and as a member of a team
• Ability to manage time and set priorities
• Ability to consistently meet deadlines
• Ability to communicate effectively (written and oral) about projects and progress to supervisors and team members
• Acute attention to detail to ensure smooth, predictable, and effective outcomes
• Place a high value on delivering quality internal and external‑focused customer service
• Superior initiative - takes instruction well, but does not wait for it
• Prioritize your own continuous learning and desire feedback
• Bachelor’s degree (preferred)

Salary range: $63,000-$75,190

NCS also offers a comprehensive benefits package including: Medical, Dental, Vision, Retirement (with a fully vested match from day 1, FSAs, Pre‑tax transit accounts, and more.

An Equal Opportunity Employer

It is the policy of Neighborhood Charter Schools to provide educational and employment opportunities without regard to race, color, religion, creed, national origin, alienage and citizen status, age, marital status, veteran status, disability, prior record of arrest or conviction (except as provided by law), sexual orientation, gender (sex), or any other protected class, and to maintain an environment free of discriminatory harassment, including sexual harassment, or retaliation as required by civil rights law.