Technology Support Technician

PROCON; Hooksett (NH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and holidays

Supportive workplace culture

Job summary

PROCON, a leading design-build firm in New Hampshire, is seeking a Technology Support Technician to join the expanding IT team. This entry‑level role offers hands‑on experience supporting technology across the office and active construction sites.

You will troubleshoot hardware and software, deploy devices, and assist with onboarding while learning from experienced IT professionals in a dynamic, safety‑conscious environment.

Qualifications

• 0–2 years in IT support or related role; internship counts.
• High school diploma required; associate degree preferred.
• Familiarity with Windows, Microsoft 365, mobile devices, and common business apps.
• Basic networking, Wi‑Fi, and connectivity knowledge.
• Strong troubleshooting and a eagerness to learn new technologies.
• Excellent communication and customer service skills with a can‑do attitude.
• Strong organization and ability to manage multiple tasks.
• Team player who supports employees on site and in the office.
• Experience with IT ticketing systems or device imaging is a plus.
• Exposure to construction or multi‑site tech support is a plus.

Responsibilities

• Serve as the first IT support contact via ticketing system, phone, email, or in person.
• Troubleshoot and resolve hardware, software, M365, mobile, printer, and connectivity issues.
• Set up, configure, and deploy laptops, desktops, and mobile devices.
• Assist with onboarding and offboarding: accounts, passwords, access requests.
• Support technology needs at construction sites: workstations, printers, wireless, cameras.
• Maintain accurate IT inventory and documentation.
• Educate employees on new technologies and IT security best practices.
• Collaborate with team members to tackle complex issues and grow skills.

Skills

Troubleshooting IT

Customer service

Teamwork

Willingness to learn

Education

High school diploma or equivalent

Associate degree in IT/CS

Tools

Windows OS

Microsoft 365

Mobile device management

Networking basics

Job description

PROCON is an award-winning architectural and construction management firm with a rich history since 1935. As the largest design and commercial construction company in New Hampshire, we specialize in fully integrated design and construction management services for various sectors, including hospitality, multi-family residential, senior living, commercial/corporate, industrial, athletic, educational, and manufacturing projects throughout the Northeast. At PROCON, we pride ourselves on our unwavering commitment to professionalism in customer service and quality in every aspect of our work. With experience and industry expertise we have built lasting client relationships and consistently deliver hundreds of millions of dollars in design and construction volume annually on time and on budget.

Job Description

Join Our Growing IT Team at PROCON!

Are you passionate about technology, enjoy solving problems, and love helping people? PROCON, one of New Hampshire's consistently recognized Best Companies to Work For, is looking for a Technology Support Technician to join our growing IT team!

This is an exciting opportunity for someone early in their IT career who wants to gain hands‑on experience supporting technology across our office and active construction job sites. You'll work with a variety of systems, troubleshoot technical challenges, and learn from experienced IT professionals while building your career with a leading design‑build firm.

This position is primarily office‑based with regular travel to construction job sites as needed. Candidates should be comfortable working in active construction environments, using basic hand tools, climbing ladders when required, and lifting technology equipment weighing up to 50 pounds. Occasional work outside normal business hours may be necessary.

Responsibilities:

• Serve as the first point of contact for employee IT support, responding to requests through our ticketing system, phone, email, Teams, and in person.
• Troubleshoot and resolve everyday hardware, software, Microsoft 365, mobile device, printer, and connectivity issues.
• Set up, configure, and deploy laptops, desktops, iPhones, iPads, and other technology equipment.
• Assist with employee onboarding and offboarding, including account setup, password resets, and access requests.
• Support technology needs at construction job sites, including workstations, printers, wireless networks, and security cameras.
• Maintain accurate IT inventory, equipment records, and support documentation.
• Help employees navigate new technologies and promote IT security best practices.
• Collaborate with experienced IT team members to troubleshoot more complex issues and expand your technical knowledge

Qualifications

• 0–2 years of experience in IT support, help desk, desktop support, or a related technical role. Internship experience counts!
• High school diploma or equivalent required; an associate degree in IT, Computer Science, or a related field is preferred.
• Familiarity with Windows operating systems, Microsoft 365, mobile devices, and common business applications.
• Basic understanding of networking, Wi‑Fi, and internet connectivity.
• Strong troubleshooting skills and a willingness to learn new technologies.
• Excellent communication and customer service skills with a genuine interest in helping others.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• A positive, team‑oriented attitude and a willingness to support employees both in the office and at construction job sites.
• Experience with IT ticketing systems, device imaging, or mobile device management a plus.
• Exposure to construction or multi‑site technology support a plus.
• Familiarity with security cameras, access control, or low‑voltage cabling a plus.
• High integrity with sound ethical judgment
• Takes ownership and follows through on responsibilities.
• Positive, solution‑oriented mindset with a resilient attitude
• Works well in team environments with strong communication skills
• Open to innovation and continuous improvement

Additional Information

We offer a collaborative, supportive environment where employees are encouraged to learn, grow, and build rewarding careers. As a Technology Support Technician, you'll gain valuable experience, expand your technical skills, and have the opportunity to grow into more advanced IT support roles.

• 401(k) with company match
• Paid time off and holidays
• A supportive, engaging workplace culture focused on teamwork and excellence.

All your information will be kept confidential according to EEO guidelines.