Technology Support Supervisor

City of Santa Fe Springs; Eugene (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Job summary

Eugene School District 4J seeks a full-time Technology Supervisor to oversee site-based TSS staff in K-12 schools. You will supervise performance, assist with evaluations, and provide technical input for complex issues, guiding project implementations with principals and staff.

Role requires overseeing devices and classroom tech, mentoring TSS teams, and collaborating on standards, policies, and procedures to support district technology functions.

Qualifications

• Four-year degree in computer science, information systems, or related field.
• Three years of progressive experience in the responsible area of assignment.
• Experience with technology in teaching and learning, and OS interoperability for PC and Mac.

Responsibilities

• Supervise site-based Technology Support Specialist staff and support evaluations.
• Develop technical standards, policies, and procedures for district technology functions.
• Assist with hardware/software deployments and project implementations.
• Provide mentoring and training to TSS staff and collaborate with principals.
• Coordinate device deployment and transport between district locations.

Skills

Staff supervision

Training delivery

Project management

Effective communication

Team collaboration

Time prioritization

Problem solving

Customer focus

Public school environment

Education

Four-year degree in computer science, information systems, or related field

Tools

Mac/PC hardware

iPads

SMARTBoards/document cameras

Imaging deployment

Job description

Position Summary

This is a full-time, 1.0 FTE/8 hours per day position working on the AD-12 (260 days per full school year, July through June) schedule, Mon-Fri, 7:30 a.m. - 4:30 p.m. In order to support staff, students and families, the essential functions of this position will require physical presence in the workplace.

This position assists with the supervision and training of site-based Technology Support Specialist (TSS) staff. In collaboration with building principals, supervise all aspects of site-based TSS’s work performance standards and expectations and assist with yearly evaluations. Provides technical input and support to complex matters, and assists with project implementation with TSS, building principals, and other staff.

Essential Functions

• Work with the Technology Support Manager to provide daily supervision of work performed by site-based TSS in K-12 schools.
• Assists with efforts in creating, implementing and maintaining technical standards, policies, and procedures for the maintenance of technology in schools.
• Assists with the installation, service, and maintenance of a variety of operating systems, computer platforms, peripherals (projects, SMARTBoards, document cameras), and software applications.
• Assist with projects related to hardware, software or system equipment deployment.
• Remain current with new and emerging technologies, strategies and technological directions impacting students, teachers, and K-12 schools.
• Prepares documentation as assigned. Assists in the development of technical standards, policies, and procedures for use in support of District technology functions.
• Complete assignments given by the Technology Support Manager.
• Provides mentoring and/or training to building based TSS staff.
• Work collaboratively with building principals to assist with TSSs performance expectations, standards, and evaluations.
• Transport district equipment to other district locations.
• Develop and maintain strong customer focus and relations with department leadership, building principals, and staff.
• As needed, performs a wide range of technical work on Mac and PC computers, iPads, and other classroom technology.
• Assists with the organization of building based TSS into an effective technical team, enhances all members’ abilities, and gathers necessary resources to solve complex problems.
• Assists with the management of the district device deployment and device management and related platforms.
• Assists in hiring and onboarding new personnel.
• Assists with the identification of systemic issues affecting staff and students, and facilitates a path to escalation.
• Performs other duties as assigned.

Required Knowledge, Skills And Abilities

• Ability to prioritize work and anticipate unplanned events or needs.
• Ability to work efficiently and effectively with limited supervision.
• Ability to supervise, train and coach staff.
• Ability to foster teamwork and positive work environment
• Skilled in creating and delivering training.
• Skilled at managing multiple and competing priorities.
• Skilled in planning work assignments and directing small and larger projects.
• Ability to maintain a positive demeanor in the face of controversial situations.
• Ability to drive between district locations to both supervise staff and deliver devices.
• Ability to effectively communicate both verbally and in writing.
• Ability to work successfully with a diverse population of people from varied backgrounds, learning styles, ethnic and socio economic backgrounds.

Minimum Qualifications

Any equivalent combination of education and experience that provides the required expertise to perform essential functions listed in the job description may be considered qualifying by Human Resources.

Education

• Four‑year degree in computer science, information systems, or related field.

Experience

• Three (3) years of progressive experience in the responsible area of assignment.
• Experience in project planning and implementation.
• Experience with technology in teaching and learning, computer operating systems for both PC and Mac platforms (including central development of images) and interoperability of various technologies preferred.

Additional Information

Upon offer of employment applicants must obtain a fingerprint clearance from the Oregon State Police Department and the FBI through a process authorized by the Eugene School District 4J. Applicants would be responsible for the one-time fingerprint clearance fee.

The Eugene School District 4J does not discriminate on the basis of race, religion, ancestry, color, national origin, gender, age, disability, marital or family status, sexual orientation, gender identity in admission or access to the treatment of employment in its programs and activities as required by state and federal law. If you have any complaints, please contact the HR Department at [phone].

It is the District's policy to provide qualifying veterans and disabled veterans with preference in employment in accordance with applicable law. Applicants wishing to claim veterans' preference must provide the following military documents verifying their eligibility.

Veterans: A copy of the applicant's Certificate of Release or Discharge from Active Duty (a federal DD Form 214 or 215), which shows character of service upon discharge OR a letter from the U.S. Department of Veterans Affairs indicating the applicant receives a non-service connected pension.

Disabled Veterans: A copy of the applicant's Certificate of Release or Discharge from Active Duty (a federal DD Form 214 or 215), which shows character of service upon discharge AND a copy of the applicant's disability preference letter from the U.S. Department of Veterans Affairs (unless the information is included on the DD Form 214 or 215).

For veterans' preference to apply, the required military documents must be submitted to the District at the time of application submission.

There are a wide variety of benefits to eligible Eugene School District 4J employees. These benefits include health, dental, vision, life insurance, optional life and disability, flexible spending accounts, 403B, and an employee assistance program.

Positions at a minimum of four hours (0.5 FTE) are benefit eligible. Please contact the hiring administrator if you have questions about this position’s benefit eligibility.

For a complete description of benefits available for 4J employees please visit our Employee Benefits webpage at www.4j.lane.edu/hr/benefits.