Technology Support Specialist III

Georgia College

Milledgeville (GA)

On-site

USD 47,000 - 69,000

Full time

12 days ago

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Job summary

Georgia College & State University in Milledgeville is seeking a Technology Support Specialist III to manage and maintain computing infrastructure, focusing on Intune-based device management and software deployment across campus labs and offices. You will work with Windows and macOS, mentor staff, and provide end-user support, with occasional after-hours work and weekend coverage as needed.

The role also entails designing deployment strategies and maintaining incident records to improve IT

Qualifications

Associate's degree in information systems, Computer Science, or a related field or equivalent combination of education, training, and experience.
Four (4) years of relevant IT support experience.
Bachelor's degree in Information Technology, Computer Science, or related field preferred.

Responsibilities

Endpoint Management – manage devices with Microsoft Intune and Jamf; troubleshoot Windows and macOS issues; support Windows-based labs.
Support Tool Management – design and implement device management strategies; automate provisioning, configuring, patching, and compliance.
Customer Service – provide end-user technical support via in-person, remote, and phone channels; deliver good customer service.

Skills

Windows

Mac endpoints

Intune

Jamf

IT support

Problem solving

Education

Associate's degree in information systems or related field

Bachelor's degree preferred

Tools

Microsoft Intune

Jamf

Cortex

CrashPlan

GoToResolve

TeamDynamix

LanSchool

LabStats

VMware Horizon View

Job description

Technology Support Specialist III

Job ID: 303645

Location: Georgia College & State Univ

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Georgia College & State University (GCSU) is the state'sdesignated public liberal arts university, where students learn theessential skills to compete in a fast-paced and technology-drivenglobal society. The university prepares students for successfulcareers, leadership in communities, problem solving and life-longlearning through personalized attention in a residential settingwith opportunities for a variety of transformational experiencesthrough its award-winning, high-impact practices. One of only threeselective universities within the University System of Georgia anda top 10 ranked public university in the Southeast, GCSU offersundergraduate degrees in more than 40 majors, more than 30 graduateprograms, doctorates in education and nursing, professionalcertificates, and continuing education programs.

As a member of the prestigious Council of Public Liberal ArtsColleges (COPLAC), GCSU is committed to fostering a liberal artsenvironment that values academic preeminence, interdisciplinaryinquiry and an inclusive learning community. GCSU enjoys a strongreputation for academic excellence and nationally ranked programsaccording to US News & World Report, The Princeton Review andColleges of Distinction - among other ranking sources. Georgia College & State University takes great pride incombining the educational experience of a private liberal artscollege with the affordability of a public university. Faculty andstaff are dedicated to student engagement and experiential learningthrough high-impact practices such as internships, service- andcommunity-based learning, leadership development, study abroadopportunities, mentored undergraduate research and a capstoneproject that fosters intellectual curiosity, reasoned inquiry, andcritical thinking.

The university's beautiful and historic campus is locateddowntown in Milledgeville, Georgia, a charming college town ofapproximately 19,000 residents in Central Georgia, and only 90miles southeast of Atlanta. Milledgeville is also the home of notedAmerican author and alumna, Flannery O'Connor, '45, and the collegecommunity enjoys many exciting literary arts programs at O'Connor'sformer home, Andalusia, a National Historic Landmark owned by theuniversity. Milledgeville is located on the banks of beautiful LakeSinclair and Lake Oconee, allowing faculty, staff and students totake full advantage of the environmental and recreational benefitsof being part of a lake community. For cultural, educational andleisure opportunities beyond Milledgeville - Macon and Atlanta arelocated within easy driving distances.

Georgia College & State University is dedicated toprotecting academic freedom in addition to supporting freedom ofexpression as outlined in the University System of Georgia'sFreedom of Expression and Academic Freedompolicy and its Ethics Code of Conduct. For more information,visit us online at gcsu.edu.

Job Summary

The Technology Support Specialist III serves a critical role inmanaging and maintaining computing infrastructure across GeorgiaCollege & State University. This position provides leadershipin implementing, upgrading, and maintaining computing endpointsystems used by faculty, staff, and students, with a primary focuson leveraging Microsoft Intune for modern device management,configuration profiles, and software deployment. Workingcollaboratively with other technical team members, the positiongathers insights to continuously improve technological processes.Operating with limited direct supervision, the specialist providesdirect, timely technical support to ensure smooth access toinformation and instructional resources across campus locations.This role is essential in maintaining the technological ecosystemsupporting the college's academic and administrative functions.

Responsibilities

Endpoint Management - 50%

Utilize Microsoft Intune and Jamf to perform device management, troubleshoot software/hardware issues, and apply rapid fixes with precision and efficiency.
Demonstrate problem-solving capabilities with functional knowledge of Microsoft Windows and Apple operating systems.
Primary support specialist for Windows based computer labs.

Support Tool Management - 20%

Serves as team specialist for designing and implementing comprehensive device management strategies, leveraging Microsoft Intune to automate the end-to-end lifecycle, including provisioning, configuring, patching, and ensuring compliance across all endpoints
Acquire and maintain a working knowledge of a wide range of applications and systems operating within the campus ecosystem.
Maintain ITSM system incident records in accordance with GCSU IT standards.

Customer Service - 20%

Provide comprehensive end-user technical support through multiple channels, including in-person assistance, remote device management, and telephone support.
Apply standard technical concepts, practices, and procedures to address user questions and technical challenges.
Deliver exceptional customer service when supporting individuals from a variety of backgrounds and skill levels.

Mentorship - 5%

Train and mentor other staff members and student assistants on best practices for endpoint management and troubleshooting.

Other - 5%

Weekend or evening hours may be required when campus activities or critical updates dictate.
Other duties as assigned.

Required Qualifications

Educational Requirements

Associate's degree in information systems, Computer Science, or arelated field; or an equivalent combination of education, training,and experience.

Required Experience

Four (4) years of relevant IT support experience.

Preferred Qualifications

Preferred EducationalQualifications

Bachelors degree in Information Technology, Computer Science, orother related field

Preferred Experience

4+ years working with both Windows and Mac endpoints focusing onendpoint deployment using Intune and Jamf as well as other servicetools such as Cortex, CrashPlan, GoToResolve, TeamDynamix,LanSchool, LabStats, etc.
Skilled with Omnissa Horizon formerly known as VMWare Horizon Viewfor configuring and deploying virtual machines.

Proposed Salary

This position is a pay grade 8. The available salary range is$47,476 to $69,081. Starting salary within this range is based onrelevant years of experience.

For more information about GCSU compensation practices, clickhere: https://www.gcsu.edu/humanresources/pay-grade-structure.

Knowledge, Skills, & Abilities

ABILITIES

Ability to document work in progress.
Ability to multitask in busyenvironments.
Ability to troubleshoot technologyproblems.
Ability to troubleshoot, diagnose,and correct complex problems in a timely manner.
Ability to workas part of a team and interact professionally with others.

KNOWLEDGE

A working understanding of computer hardware and networkinfrastructure.

SKILLS

Effective written and verbal communication skills.
Ability to investigate and analyze information and drawconclusions.

USG Core Values

The University System of Georgia is comprised of our 25institutions of higher education and learning as well as the SystemOffice. Our USG Statement of Core Values are Integrity, Excellence,Accountability, and Respect.These values serve as thefoundation for all that we do as an organization, and each USGcommunity member is responsible for demonstrating and upholdingthese standards.More details on the USG Statement of CoreValues and Code of Conduct are available in USG Board Policy8.2.18.1.2 and can be found on-line athttps://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated inBoard Policy 6.5 Freedom of Expression and Academic Freedom foundon-line athttps://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Equal opportunity and decisions based on merit are fundamentalvalues of the University System of Georgia (USG). The Board ofRegents prohibits discrimination on the basis of an individual'sage, color, disability, genetic information, national origin, race,religion, sex, or veteran status (\"protected status\"). Noindividual shall be excluded from the participation in, denied thebenefits of, or otherwise subjected to unlawful discrimination,harassment, or retaliation under, any USG program or activitybecause of the individual's protected status; nor shall anyindividual be given preferential treatment because of theindividual's protected status, except that preferential treatmentmay be given on the basis of veteran status when appropriate underfederal or state law.

Other Information