Technology Support Specialist II

Garden Grove Unified School District; Garden Grove (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technology Support Specialist II to provide essential helpdesk support and technical assistance to teachers and students. This role involves troubleshooting computer systems, installing software, and maintaining network equipment. The ideal candidate will have a strong background in IT support, including experience with both Mac and Windows operating systems. Join a dynamic team dedicated to enhancing educational technology and making a positive impact in the community. If you are passionate about technology and education, this opportunity is perfect for you!

Benefits

Medical, Dental, and Vision Insurance

Paid Vacation Days

Paid Holidays

Sick Leave

Retirement Plan (CalPERS)

Qualifications

• Two years of experience in IT support, installation, and maintenance of computers.
• Knowledge of troubleshooting hardware and software issues.

Responsibilities

• Provide helpdesk support for digital textbooks and educational software.
• Install and maintain computer equipment and troubleshoot issues.

Skills

Troubleshooting

Customer Service

Network Systems Knowledge

Mac OS

Windows OS

Education

High School Diploma or Equivalent

Formal Training in IT

Tools

Help Desk Ticket System

Remote Access Tools

Microsoft Office

Job description

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Join to apply for the Technology Support Specialist II role at Garden Grove Unified School District

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OPEN RECRUITMENT

OPEN TO THE GENERAL PUBLIC AND DISTRICT EMPLOYEES

THE ELIGIBILITY LIST WILL BE GOOD FOR SIX (6) MONTHS

WE ARE ONLY ACCEPTING ONLINE APPLICATIONS FOR THIS RECRUITMENT

APPLICATIONS CAN ONLY BE COMPLETED AND SUBMITTED DURING THE FILING PERIOD OF: MAY 21, 2025 TO MAY 23, 2025 BY 5:00 P.M.

SALARY

About The Job

OPEN RECRUITMENT

OPEN TO THE GENERAL PUBLIC AND DISTRICT EMPLOYEES

THE ELIGIBILITY LIST WILL BE GOOD FOR SIX (6) MONTHS

WE ARE ONLY ACCEPTING ONLINE APPLICATIONS FOR THIS RECRUITMENT

APPLICATIONS CAN ONLY BE COMPLETED AND SUBMITTED DURING THE FILING PERIOD OF: MAY 21, 2025 TO MAY 23, 2025 BY 5:00 P.M.

SALARY

All new hires will be placed at the starting salary step of this classification ($5,637 per month). Employees are eligible for a step increase on their anniversary date each year, up to the maximum step 5 of this salary range ($6,868 per month).

Job Summary

There are currently two vacancies in the Instructional Technology department providing helpdesk support and access assistance to teachers and students for the district’s digital textbooks and educational software applications. This eligibility list will also be used to fill any additional vacancies that may arise while the list remains active. Under general supervision, performs technical work in the installation, maintenance, operation, and repair of district's information technology and related equipment; repairs and replaces computer parts; troubleshoots computer systems and basic network system processes; performs software application installations; and performs related duties as assigned.

Essential Duties

• Analyzes computer equipment malfunctions and system processing failures and takes corrective action.
• Installs, replaces, and relocates computer equipment and related peripheral devices, and makes appropriate connections and disconnections of cabling, as directed.
• Assists in setting up local area networks and related network equipment.
• Performs routine repairs on computer hardware/software and related peripherals.
• Performs software installations and upgrades.
• Communicates with users over the phone, through email, and in person to provide step-by-step instructions regarding computer related problems and provides solutions to basic network problems.
• Analyzes user problems and assists by querying databases for known solutions.
• Utilizes remote access tools to solve computer hardware, software, and network-related problems.
• Troubleshoots problems related to hardware, software, and/or network systems.
• Provides information and training to individual users on software, applications, and computer equipment operation.
• Logs user calls into help desk ticket system.
• Images computers and other peripherals in an enterprise environment.
• Receives and signs for technology equipment and supplies delivered from the district warehouse to the information technology warehouse and keeps track of the inventory by updating computerized records and running reports.
• Provides training and technical support to technology support specialists at the school sites as assigned.
• Assists in maintenance of computers and network equipment, as directed.
• May work with software and hardware vendors to resolve problems.
• Performs related duties as assigned.
  
  

EMPLOYMENT STANDARDS

Education and Experience: High school graduation or equivalent, and some formal training or coursework related to networks and information technology; and two years of recent experience equivalent to full-time work in the installation, maintenance and support of computers, peripherals, and related equipment, including experience troubleshooting problems with computer systems and connectivity and working with end-users is required. Knowledge of Mac OS, Windows OS and a basic knowledge of network systems is required. Knowledge of Apple Mobile IOS, Chrome OS, and prior experience in an educational setting is desirable. A+, Network+, or other related certifications are desirable. Part-time work experience will be considered and adjusted appropriately. Any other combination of training and experience which would likely provide the required skills, knowledge and abilities may be considered.

LICENSE: Must possess and maintain a valid Class C California Driver License and remain insurable at the standard insurance market rate. Candidates must submit a recent (within the last 30 days) original DMV driving record by the oral rating exam.

Knowledge Of

• Operation and care of computers, printers, and network equipment.
• MAC and PC hardware and software and district student information, personnel, and business systems.
• Basic knowledge of network concepts.
• Software packages such as Microsoft Office products, internet browsers, email, and other packages.
• Troubleshooting and diagnosing computer and local area network problems.
• Trends and developments in computer technology.
• The operation and application of district computer software.
• Current computer operating systems.
• Principles and practices of customer service.
• Chromebook and mobile device management systems.
• Remote access and control software.
  
  

Ability to:

• Analyze and diagnose computer related problems and take corrective actions.
• Differentiate hardware versus software problems.
• Understand and apply complex technical information.
• Interpret a variety of operating instructions.
• Communicate clearly and tactfully in person, on the phone, and through email.
• Follow oral and written direction.
• Learn new computer equipment and software applications quickly.
• Learn new trends and developments in computer technology.
• Keep accurate records, maintain databases, prepare reports, and make recommendations.
• Work effectively and cooperatively with others.
  
  

SELECTION PROCEDURES

Applications will be accepted from the general public and district employees who possess the above qualifications. The district reserves the right to invite applicants whose qualifications most closely meet the requirements needed for the position to continue in the examination process. The examination may consist of an evaluation of training and experience, multiple choice, performance, and oral/technical exams. Persons needing reasonable accommodation must notify the Office of Personnel Services by the last day to file. A qualifying score must be achieved on all portions of the examination in order to be placed on the open eligibility list. Outside and district candidates will be placed on one ranked list, with eligible permanent district employees receiving five seniority points which will be added to their final scores.

Non-Discrimination Statement

Garden Grove Unified School District prohibits discrimination, harassment, intimidation and bullying in educational programs, activities, or employment on the basis of actual or perceived ancestry, age, color, mental or physical disability, medical condition, genetic information, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, parental, pregnancy, family or marital status, immigration and citizenship status, military status or association with a person or a group with one or more of these actual or perceived characteristics.

Copies of GGUSD's policies including Uniform Complaint Procedures, Sexual Harassment Nondiscrimination, Title IX Rights and Protection, and Statewide Resources are available upon request.

Questions or complaints of alleged discrimination, harassment, intimidation, bullying, and equity should be directed to the Assistant Superintendent of K-12 Educational Services, Dr. Lorena Sanchez, at [e-mail] or [phone]. Title IX equity and compliance concerns should be directed to the Title IX Coordinator - Chris Francis, Director of Personnel Services at [e-mail] or [phone]. Complaints may be mailed to 10331 Stanford Avenue, Garden Grove, CA 92840.

Pupils have the right to a free public education, regardless of immigration status or religious beliefs. More information about these rights is available from the California Attorney General, Know Your Rights. Contact the district office to learn more about Title IX and Sex Discrimination/Harassment including how to file a complaint.

Information About Application Procedures And Employment

HOW TO APPLY: Applications must be completed on our website at www.ggusd.us. Please note that the district office will not be giving out or accepting hard copy applications for those recruitments that are online only. Please read each posting carefully or call our office if you have any questions. All applications should be received by the Personnel Commission Office by 5:00 p.m. on the last day to file.

VETERAN'S CREDIT: Veterans shall have an additional five (5) points added to their final percentage score on an open eligibility list as prescribed by Education Code, Section 45296. "Veteran" as used in this article means any person who has served in the United States armed forces in time of war, or national emergency declared by the President of the United States of America, and who has been discharged or released under conditions other than dishonorable. "Armed forces" means the United States Air Force, Army, Navy, Marine Corps, or Coast Guard. At least thirty (30) days of active service are required to obtain veteran preference points.

Disabled veterans shall have an additional ten (10) points added to their final percentage score on an open eligibility list as prescribed by Education Code, Section 45296. A "disabled veteran" as used in this article means any veteran who is currently declared by the United States Veterans Administration to be ten percent (10%) or more disabled as a result of service in the Armed Forces of the United States. Proof of disability shall be deemed conclusive if it is of record in the United States Veterans Administration.

Additional eligibility may be granted based on future changes to the law and verification from the Veteran's Administration or the United States Office of Personnel Management.

In order to obtain credit, the applicant shall furnish satisfactory proof of qualifying military service prior to establishment of the eligibility list. No adjustment of rank on the list shall be made when such proof is presented thereafter.

A veteran may be credited veterans' preference points only to obtain initial employment in the district. Thereafter, the only additional points for an open examination shall be seniority points granted in accord with section 4220.3(C)2.

HIRING PROCEDURES:Garden Grove is a merit system (civil service) school district. Employment and promotions are based upon merit, fitness and qualifications. The person selected to fill any regular position will be from among the top three ranks on the eligibility list approved by the Personnel Commission. All regular employees will serve a six (6) month probation.

EXAMINATION FOR TUBERCULOSIS: Proof of freedom from active tuberculosis must be furnished prior to employment and must be based upon an intradermal Mantoux tuberculin skin test completed within the last 60 days.

FINGERPRINTING: All new employees will be fingerprinted.

BENEFITS: All classified employees receive the following:

• Up to 22 paid vacation days per year
• Up to 14 paid holidays per year
• Up to 12 sick leave days per year with unlimited accumulation
• Social Security coverage
  
  

All regular classified employees who are employed 30 hours or more a week are eligible for the following additional benefits:

• Medical, Dental, and Vision Insurance for the employee
• Life Insurance for the employee
• Generous Retirement Plan (CalPERS)
  
  

WE ARE AN EQUAL OPPORTUNITY/MERIT SYSTEM EMPLOYER

9701.89 (Revised: 7/24)

Garden Grove Unified School District offers a tremendous benefit package that includes:

• Up to 22 paid vacation days per year
• Up to 14 paid holidays per year
• Up to 12 sick leave days per year with unlimited accumulation
• Social Security coverage
  
  

All regular employees who are employed 30 hours or more a week are eligible for the following additional benefits:

• Medical, Dental and Vision insurance for the employee and family
• Life Insurance for the employees
• Generous Retirement Plan (CalPERS)
  
  

01

The information you provide on the general and supplemental applications will be used to evaluate whether you meet the minimum requirements for this position. Candidates who meet the minimum qualifications for the position will be invited to participate further in the selection process. It is important that you fill out the application as complete and accurate as possible. Supplemental questions that are not answered fully and completely will be considered incomplete and will cause you to not be considered further in the recruitment process. All experience mentioned in the Supplemental Questions must also be included in the Work Experience section in order to be considered complete. A resume in lieu of a complete response on the application or the supplemental is not acceptable. Did you read and understand this information?

• Yes
• No
  
  

02

Do you have a high school diploma, GED, or equivalent certificate?

• Yes
• No
  
  

03

Have you completed any formal training or coursework related to networks and information technology?

• Yes
• No
  
  

04

List the formal training or coursework in networks and information technology you have successfully completed. Include the organization(s) or school(s) where you took them. If you have not completed any, please write "N/A".

05

Do you have two (2) years of recent experience equivalent to full-time work in the installation, maintenance and support of computers, peripherals, and related equipment, including experience troubleshooting problems with computer systems and connectivity and working with end-users? NOTE: Two (2) years of part-time experience is equivalent to one year of full-time.

• Yes
• No
  
  

06

The experience requirement for Technology Support Specialist II is two (2) years of recent experience equivalent to full-time work in the following areas: a) Installation of computers, peripherals, and related equipment. b) Maintenance of computers, peripherals, and related equipment. c) Support of computers, peripherals, and related equipment. d) Troubleshooting problems with computer systems and connectivity. e) Working with end-users. Please give a detailed explanation of your experience with each of the above areas of expertise. Include the name of the organization(s), your title(s), and dates you worked. NOTE: The jobs you reference in your answer need to also match what you include in the work experience section of your application.

07

Do you have experience and knowledge of Mac OS, Windows OS, and network systems?

• Yes
• No
  
  

08

Please describe your experience and knowledge of Mac OS, Windows OS, and network systems. Include the name of the organization(s) and how you obtained the experience/knowledge. If you do not have any, please write "N/A".

09

Candidates must submit a recent (within the last 30 days) original DMV driving record by the oral rating exam. Did you read and understand this information?

• Yes
• No
• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Education Administration Programs

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