Technology Support Specialist I

White Mountains Community College; Littleton (NC); On-site; Full time

Job summary

White Mountains Community College seeks a Help Desk Support Technician to provide comprehensive technical and administrative support for computer systems and networks. The role involves assisting faculty, staff, and students with technical issues, troubleshooting devices, and maintaining essential IT services. Ideal candidates will have an Associate's degree and a strong foundation in IT support.

Qualifications

• Education: Associate’s degree from a recognized college or technical school.
• Experience: No experience required; each work experience year can substitute for education.
• Knowledge of current computer hardware and software.

Responsibilities

• Provides Help Desk support to faculty, staff, and students.
• Maintains and troubleshoots printers and devices on campus.
• Assists with management of computers on campus networks.

Skills

Problem Solving

Customer Service

Technical Support

Communication

Education

Associate’s Degree

Job description

Location: White Mountains Community College, Littleton Campus

Salary Range: $23.57-$27.34/hour

SCOPE OF WORK: This position is responsible for performing technical and administrative duties involving the maintenance and support of computer software, hardware, and telecommunications networks and provides online/remote helpdesk support for all CCSNH colleges. This position shall report to the CCSNH Regional College IT Director and will be located at WMCC – Littleton Academic Center.

ACCOUNTABILITIES:

• Provides Help Desk support to faculty, staff, and students related to computer hardware, peripherals, networks, operating systems and software applications as needed, including access to the Learning Management System, Student Information Systems and other instructional applications and technologies.
• Maintains and troubleshoots problems with printers and other devices on campus.
• Assists with the management and maintenance of computers on the campus’ networks, setting up new hardware, installing and updating software, troubleshooting, and resolving problems.
• Contributes to the management of user client connections to the local area network, wireless network and assists in the troubleshooting of connections to servers and the email system.
• Analyzes and evaluates user issues, and training, works with other I.T. staff to develop and provide recommendations for updating and/or modifying training.
• Participates in the development and maintenance of documentation for all help desk processes and procedures.
• Provides technical support and training for campus Hyflex videoconference systems, Telecom phone system, wired and wireless network, audio visual systems in classroom and other meeting spaces on campus
• Works in collaboration with all CCSNH IT Staff.
• Complies with all system, college, state and federal rules and regulations.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Associate’s degree from a recognized college or technical school.

Experience: No experience required. Each additional year of approved work experience may be substituted for one year of required formal education.

Licensure/Certifications: None.

Special Qualifications: None

RECOMMENDED WORK TRAITS: Knowledge of the principles of systematic problem solving and the fundamentals of information processing. Knowledge of current computer hardware and software. Ability to make oral and written reports. Ability to establish and maintain effective working relationships with associates and personnel of user agencies. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college’s appointing authority.

DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.