Technology Support Specialist Help Desk & Training

Goodwill Keystone Area; Harrisburg (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technology Support Specialist to join their dynamic IT team. This role involves providing technical support and training to end-users, ensuring smooth operation of workstations, and maintaining network performance. The ideal candidate will have a strong background in networking and excellent communication skills. This is a fantastic opportunity to contribute to a culture of belonging and make a real impact on the organization. If you're passionate about technology and helping others, this position is perfect for you.

Qualifications

• Strong networking knowledge and troubleshooting skills.
• Experience with end-user training and IP camera systems is a plus.

Responsibilities

• Provides support for workstations, including troubleshooting and maintenance.
• Supports users across all locations and maintains help-desk systems.
• Conducts user surveys to improve service quality.

Skills

Networking Knowledge

Hardware and Software Applications

Interpersonal Communication

Detail-oriented

Multitasking Ability

On-call Availability

Education

Bachelor's or Associate's Degree

High School Diploma/GED with Experience

Job description

Job Details

Harrisburg Campus - Harrisburg, PA Full Time Job Location Position Type

$24.49 - $25.93 Hourly Salary Range

Description

Position: Technology Support Specialist - Help Desk & Training

Department: Information Technology

Reports to: IT Help Desk Manager

Status: Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. We celebrate the diversity of thought, the richness of the human experience, and the desire to reflect the communities we serve.

Summary

Provides technical support to all of the Organization's end-users in the area of Goodwill Keystone Area network. Offers workstation support, customer service, and training to all employees.

Duties and Responsibilities

• Provides support for workstations, including troubleshooting, upgrades, maintenance, and security. Supports network devices and assists with IT help-desk support.
• Maintains network performance through monitoring and analysis, troubleshooting network issues, and reporting escalations.
• Supports users across all locations, diagnoses issues, provides instructions, and maintains help-desk systems. Works with the Help Desk Manager on trends and solutions.
• Prepares and tests computer equipment for deployment and store openings, providing on-site support if needed.
• Travels to sites for audits and training events.
• Updates IT and training manuals, communicates changes, and creates user tips.
• Provides training to new and existing users, identifies training needs, and participates in professional development.
• Maintains user ID databases, ensures system security, and assists with user account issues.
• Supports setup and troubleshooting of IP-based camera systems with Loss Prevention.
• Monitors compliance with HIPAA, PCI, and Hi-Tech regulations.
• Conducts user surveys to improve service quality.
• Promotes workplace safety and communicates progress and concerns to the Help Desk Manager.

Qualifications

Education and Experience

• Bachelor's or Associate's Degree in relevant fields preferred; HSD/GED with experience also acceptable.
• Experience with end-user training and IP camera systems is a plus.
• Experience in troubleshooting hardware and desktop support.

Skills/Abilities/Qualifications

• Strong networking knowledge.
• Proficient with hardware and software applications.
• Excellent interpersonal, verbal, and written communication skills.
• Detail-oriented with multitasking ability.
• Flexible with hours and on-call availability.
• Valid driver's license, reliable transportation, and ability to travel within the territory.
• Owns a cell phone.

Physical Requirements

• Knowledge of networking is essential.

Goodwill Keystone Area is an Equal Opportunity Employer, committed to non-discrimination and providing equal employment opportunities to all qualified individuals.