Technology Support Specialist - Associate

Deutsche Bank AG; New York (NY); Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Generous vacation

Personal and volunteer days

Health and wellbeing benefits

Retirement savings plan

Parental leave

Family building benefits

Employee Resource Groups

Job summary

Deutsche Bank AG in New York is seeking a Technology Support Specialist to provide hands-on technical support for the trading floor and help maintain the stability, performance, and reliability of critical trading technology.

You will diagnose issues across software, hardware, Windows, and networks, support Bloomberg, FactSet, Eikon, Tradeweb, and Microsoft Office 365, and partner with Traders, Operations and Technology to improve workflows and minimize downtime.

Qualifications

• Experience delivering technology support in financial services, preferably on a trading floor.
• Knowledge of Bloomberg, FactSet, Eikon, or Tradeweb and related financial market tech.
• Hands-on troubleshooting for software, hardware, Windows, Office 365 and networking.
• Strong analytical and problem-solving abilities to handle time-sensitive issues.

Responsibilities

• Provide technical support for trading floor operations, diagnosing and resolving software, hardware, Windows, and network-related issues to minimize downtime and maintain system performance
• Support and maintain financial markets and productivity applications, including Bloomberg, FactSet, Eikon, Tradeweb, and Microsoft Office 365
• Monitor trading systems and proactively identify, troubleshoot, and resolve potential issues before they affect business operations
• Partner with traders, Operations, and Technology teams to understand technical needs, address incidents, and improve support workflows
• Maintain the integrity, security, and reliability of the trading environment by following established technology controls, risk standards, and company policies
• Contribute to process improvement through documentation, scripting, automation, and the adoption of new support technologies and practices

Skills

Trading floor support

Trading systems knowledge

Troubleshooting Windows & Office

Analytical skills

Communication skills

AI tools usage

Scripting/Automation

ITIL familiarity

InfoSec & risk

Detail-oriented

Teamwork

Tools

Bloomberg

FactSet

Eikon

Tradeweb

Office 365

Job description

Job Title

Technology Support Specialist

Corporate Title

Associate

Location

New York, NY

Overview

As a Technology Support Specialist, you will provide hands-on technical support for the trading floor and help maintain the stability, performance, and reliability of critical trading technology. You will partner with Traders, Operations, and Technology teams to diagnose issues, improve workflows, and minimize disruption in a fast-paced financial markets environment. Your work will support the applications, hardware, and infrastructure that enable efficient trading operations, while helping the team proactively identify risks and adopt new technologies.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You’ll Do

• Provide technical support for trading floor operations, diagnosing and resolving software, hardware, Windows, and network-related issues to minimize downtime and maintain system performance
• Support and maintain financial markets and productivity applications, including Bloomberg, FactSet, Eikon, Tradeweb, and Microsoft Office 365
• Monitor trading systems and proactively identify, troubleshoot, and resolve potential issues before they affect business operations
• Partner with traders, Operations, and Technology teams to understand technical needs, address incidents, and improve support workflows
• Maintain the integrity, security, and reliability of the trading environment by following established technology controls, risk standards, and company policies
• Contribute to process improvement through documentation, scripting, automation, and the adoption of new support technologies and practices

Skills You’ll Need

• Proven experience providing technology support within financial services, preferably in a trading floor or financial markets environment
• Working knowledge of trading systems, financial markets, and related technologies, including Bloomberg, FactSet, Eikon, or Tradeweb
• Hands-on experience troubleshooting software, hardware, Microsoft Windows, Microsoft Office 365, and basic networking issues
• Strong analytical and problem-solving skills, with the ability to prioritize and resolve technical issues in a time-sensitive environment
• Clear written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
• Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

Skills That Will Help You Excel

• Experience using scripting or automation tools to streamline technology support activities
• Familiarity with Information Technology Infrastructure Library processes and service management principles
• Understanding of risk management, information security, and compliance requirements within a financial trading environment
• Proactive and detail-oriented approach, with the ability to anticipate issues and follow through to resolution
• Ability to work independently and collaboratively while adapting to changing technologies and business priorities

Expectations

It is the Bank’s expectation that employees hired into this role will work in the New York office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion. The salary range for this position in New York City is $85,000 to $129,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

California Consumer Privacy Act

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email [e-mail].

Equal Opportunity

We welcome applications from all people and promote a positive, fair and inclusive work environment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Company Culture

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More Information

More information at: Deutsche Bank Careers (db.com)