Technology Support Specialist

CrowdStrike; Sunnyvale (CA); On-site; CAD 118,000 - 166,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Parental leave

Job summary

CrowdStrike’s Information Technology Service Desk team is seeking a Technology Support Specialist to assist internal users onsite in Sunnyvale. You will resolve incidents, manage devices with SCCM, Jamf and AirWatch, and improve IT service delivery across Windows, Mac and Linux environments.

Work in a fast-paced environment, participate in projects with cross-functional teams, and travel occasionally to remote offices as needed.

Qualifications

• Effective communication and troubleshooting of internal customer support requests.
• Ability to explain complex technical concepts to non-technical users.
• Strong time management and prioritization skills.
• Active Directory account creation and maintenance.

Responsibilities

• Serve as a front-line Service Desk team member for internal customers.
• Maintain knowledge of Mac, Windows and Linux OS features and configurations.
• Manage CrowdStrike endpoints via SCCM, Jamf and AirWatch for devices.
• Improve application usability and collaborate on new solutions.
• Configure new-hire systems and IT onboarding.

Skills

Communication

Troubleshooting

Time management

Active Directory

Security best practices

AI technologies

English fluency

Lifting 50 lbs

Tools

SCCM

Jamf

AirWatch

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The CrowdStrike Information Technology Service Desk (ITSD) Team is looking for an Technology Support Specialist to join our team. The ITSD Team is a key component of the CrowdStrike global team and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, and problem solve in support of our internal CrowdStrike users. Additionally, they will work to enhance the ITSD Team’s service delivery, systems, and operational process and procedures.

This is an opportunity to work in a dynamic, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet, all in support of providing world-class customer service.

This position requires onsite presence in our Sunnyvale office 5 days per week.

What You’ll Do:

• Serve as a front-line Service Desk team member by managing inbound support requests and facilitating resolution for our internal customers
• Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations
• Manage CrowdStrike endpoints via SCCM, Jamf and AirWatch. This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems
• Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets
• Configure new-hire systems and perform IT on-boarding for new employees
• Act as a local resource for hands-on and eyes-on assistance in the server/networking room
• Potential occasional travel to remote offices for similar projects
• Collaborate with IT Service Desk Team members and other teams’ subject matter experts when working on projects or new initiatives
• Implement, improve and document new and existing policies, procedures and processes for various IT systems
• Maintain inventory and assist with asset procurement, delivery and shipping
• Provide support for A/V equipment in office conference rooms
• Assist in supporting employees in the office as necessary
• Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required

What You’ll Need:

• Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls
• Ability to explain complex technical concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues
• Strong task and time management skills with the ability to prioritize, triage, resolve and escalator in an efficient and effective manner
• Intermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group management
• Tangible understanding of security best practices, worst practices, concepts and real-world applications
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
• Must have effective written and verbal communication skills; speak fluent English
• Must be capable of lifting 50lbs

Bonus Points:

• Experience with scripting or reverse engineering scripts in PowerShell, Bash, Python with exposure to scripting for task automation (JAMF/SCCM)
• Experience with systems management and automation including a basic understanding of Group Policy, WSUS and automation services
• Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling, etc..
• Fundamental understanding of the Linux, Windows and Mac command line, services, data manipulation, installation and system operation
• Experience with VMWare or Hyper-V virtualization, including deployment, management and troubleshooting
• Mid to advanced understanding of security concepts and best practices
• Experience with mail flow and basic troubleshooting on mail systems such as Exchange and Google Apps

#LI-AI1

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions–including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs–on valid job requirements.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $85,000 - $120,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.