Technology Support Specialist

present of AI; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Present of AI is seeking a hands-on technology support specialist to assist employees, including attorneys, with macOS and Windows issues, Microsoft 365, Google Workspace, and iManage. The role emphasizes user training, documenting fixes, and following security procedures to protect sensitive data.

You will help staff adopt AI tools in daily workflows, gain practical AI experience, and build trust by explaining solutions clearly in a fast-paced legal environment.

Qualifications

• Several years of end user support experience.
• Ideally in a law firm.
• Proficient in troubleshooting macOS and Windows.
• Experience with Microsoft 365, Google Workspace, and iManage.
• Trains users, documents fixes, and handles security procedures.

Responsibilities

• Provide hands-on end-user support for attorneys and staff.
• Train users and create step-by-step guides.
• Document fixes and escalate issues when needed.
• Maintain security procedures and access controls.

Skills

End User Support

macOS

Windows

Microsoft 365

Google Workspace

Security

Training

Documentation

Law Firm Experience

Education

Law firm experience (preferred)

Tools

iManage

Litera

Job description

This role is a hands-on technology support position for employees at a legal AI company, including attorneys at an affiliated law firm. The person needs several years of end user support experience, ideally in a law firm, and must be skilled at troubleshooting macOS and Windows, Microsoft 365, Google Workspace, and legal tools like iManage. A strong candidate also trains users, documents fixes, and handles security procedures with care.

How it fits the AI era

AI changes the support work by making some tasks faster, such as finding answers or drafting guides, but the core of the job remains helping people in person and building trust with busy attorneys. The role sits at a company where AI is the product, so the support specialist helps others adopt new tools and explains them clearly. Human judgment, discretion, and calm under pressure stay essential.

How it builds AI experience

The specialist would gain practical AI experience by using AI tools daily to improve support work and by learning the company's own AI agents and legal engineering platform. They would also help employees adopt these tools, which builds hands‑on knowledge of how AI fits into legal workflows. To prepare, one could practice using AI for troubleshooting, documentation, and training material creation.

Worth showing

• Law firm desk support
• iManage and Litera
• macOS and Windows troubleshooting
• User training and documentation
• Security and access procedures

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Norm AI

Norm Ai builds AI agents that embed legal and regulatory rules so legal and compliance work can be automated, per the company.