Legal Tech Support Pro with AI Tools

present of AI; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Present of AI is seeking a hands-on technology support specialist to assist employees, including attorneys, with macOS and Windows issues, Microsoft 365, Google Workspace, and iManage. The role emphasizes user training, documenting fixes, and following security procedures to protect sensitive data.

You will help staff adopt AI tools in daily workflows, gain practical AI experience, and build trust by explaining solutions clearly in a fast-paced legal environment.

Qualifications

• Several years of end user support experience.
• Ideally in a law firm.
• Proficient in troubleshooting macOS and Windows.
• Experience with Microsoft 365, Google Workspace, and iManage.
• Trains users, documents fixes, and handles security procedures.

Responsibilities

• Provide hands-on end-user support for attorneys and staff.
• Train users and create step-by-step guides.
• Document fixes and escalate issues when needed.
• Maintain security procedures and access controls.

Skills

End User Support

macOS

Windows

Microsoft 365

Google Workspace

Security

Training

Documentation

Law Firm Experience

Education

Law firm experience (preferred)

Tools

iManage

Litera

Job description

Present of AI is seeking a hands-on technology support specialist to assist employees, including attorneys, with macOS and Windows issues, Microsoft 365, Google Workspace, and iManage. The role emphasizes user training, documenting fixes, and following security procedures to protect sensitive data.

You will help staff adopt AI tools in daily workflows, gain practical AI experience, and build trust by explaining solutions clearly in a fast-paced legal environment.