Technology Support Services Project Analyst, Imaging Solutions

Skadden, Arps, Slate, Meagher & Flom LLP; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP in New York City is seeking a Technology Support Services Project Analyst, Imaging Solutions (Non-Exempt) to join our Firm. The shift is Monday–Friday 12pm–8pm, and the role is hybrid, supporting the imaging hardware and software environment.

You will administer accounts, coordinate projects, maintain reports, and help optimize imaging technologies. Strong knowledge of imaging tools (HP Web Jetadmin, Canon ImageWare), SQL reporting, and Windows/macOS

Qualifications

• 3+ years in IT support, help desk, or call center operations.
• Strong imaging/hardware knowledge including HP/Canon tools.
• Experience with SQL reporting and data validation.
• Proficient in Windows and macOS environments; comfortable with CMD/PowerShell.
• Ability to analyze and troubleshoot imaging issues and maintain documentation.

Responsibilities

• Administers accounts for print hardware and imaging across regions.
• Supports imaging projects through research, testing, and implementation support.
• Prepares reports on imaging hardware usage, inventory, and performance.
• Collaborates with teams to maintain imaging standards and inventory.
• Assists with budget tracking and cost-saving analyses.

Skills

Imaging solutions

SQL Reporting Services

Print/ imaging management

PowerShell

Networking

Education

High School diploma or equivalent

Tools

HP Web Jetadmin

Canon ImageWare

SQL Reporting Services

Cisco Networking

Windows/macOS environments

Job description

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.

About Us

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.

The Opportunity

We are seeking a Technology Support Services Project Analyst, Imaging Solutions (Non-Exempt) to join our Firm. The shift for this role will be Monday - Friday 12pm - 8pm. This position will be based in our New York City office (hybrid). The position supports the administration, maintenance, reporting, and continuous improvement of the Firm's global print hardware and imaging solutions environment.

• Assists with the administration of accounts for print hardware and imaging solutions across all regions, including contract documentation, invoice tracking, and related records.
• Supports print hardware and imaging solution projects through coordination, product research, business application support, testing, implementation assistance, and follow-up activities.
• Supports the implementation and maintenance of reporting solutions and prepares, maintains, and analyzes reports related to imaging hardware, usage, inventory, service issues, and solution performance.
• Collaborates with support teams to help maintain consistency in imaging standards, inventory, supplies, and accessories across offices.
• Supports continuous improvement efforts by evaluating current and emerging imaging technologies, solutions, and best practices.
• Works with the engineering teams on print drivers, print queues, server deployments, and printer network certificates.
• Assists with budget-related tracking and analysis, including capital expenditures, monthly projections, and identification of potential cost savings.
• Performs maintenance and updates for print-related solutions on virtual machines, print servers, and imaging devices as directed.
• Maintains user guidance, training materials, and technical documentation-including troubleshooting steps, configurations, standards, and procedures-within the technology knowledge base.
• Provides operational and technical support for imaging issues, including diagnosing and resolving problems, escalating complex matters as appropriate, and supporting regional offices after hours when required.
• Coordinates with imaging hardware vendors and solution providers regarding service issues, equipment support, and solution performance.
• Maintains accurate records of global imaging hardware, software, and related inventory.
• Manages Firm resources responsibly.
• Complies with and understands Firm operations, policies, and procedures.
• Performs other related duties as assigned.

Essential knowledge, skills, abilities and other job-related competences

• Ability to provide in-depth analysis of a range of imaging solutions, including but not limited to HP Web Jetadmin, HP Security Manager, HP AC, Canon ImageWare, and SQL Reporting Services.
• Thorough knowledge of computer networks, hardware, and software in Cisco, Windows, and macOS environments, including experience using CMD, PowerShell, and Terminal for print queue management, driver installation, and printer troubleshooting.
• Thorough knowledge of relevant Firm computer software programs, with the ability to learn new software and operating systems
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Basic SQL knowledge to support reporting solutions, including querying databases, extracting data, and validating report accuracy.
• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems
• Ability to maintain continuous concentration, alertness and attention to detail
• Strong customer service skills
• Excellent analytical, troubleshooting, organizational, and planning skills
• Ability to handle multiple projects and shifting priorities
• Ability to organize and prioritize work
• Ability to handle sensitive matters and maintain confidentiality
• Ability to sit at workstation for extended periods of time
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Ability to use discretion and exercise independent and sound judgment
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education and Experience

• High School diploma or equivalent
• Minimum of three years of related work experience in IT Support, call center operations, or help desk experience

Culture & Life at Skadden

What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Benefits

The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits

The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.

Salary Details

$90,000 - $100,000

EEO Statement

Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

Applicants who require an accommodation during the application process should contact Alex Taylor at [phone].

Skadden Equal Employment Opportunity Policy

Skadden Equal Employment Opportunity Policy

Applicants Have Rights Under Federal Employment Law

Applicants Have Rights Under Federal Employment Law

In accordance with the Transparency in Coverage Rule,

Transparency in Coverage