Technology Support Manager - CX & Operations Lead
claytonhomes
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Job summary
Clayton Homes in Maryville, TN is seeking a Manager - Technology User Support to lead our day-to-day employee tech support for hardware and software systems. You will coach the Tech Ambassadors and Application Support teams, drive CX improvements, and align operations with portfolio management and leadership priorities.
You will guide process reviews, KPI and SLA governance, and partner with technology and business teams to deliver reliable, secure support that enhances productivity and user
Qualifications
- Bachelor's degree or equivalent experience in Computer Science, MIS, Business Administration, or related field.
- Minimum 5 years of technology support experience.
- Minimum 2 years of supervisory experience.
- ITIL training or equivalent experience in technology support.
Responsibilities
- Leads coaching and mentoring of our Tech Ambassadors and Application Support teams. Supports a culture of CX, continuous improvement, and best practices.
- Provides tactical leadership and contributes to operational planning within the HBG Leadership team.
- Conduct process reviews and quality checks to ensure alignment with Clayton technology standards.
- Assist in aligning projects with hardware lifecycle needs.
- Ensure effective operational performance KPI and SLA metrics in place, and aligned with practices to drive continuous improvement.
- Fosters collaboration and secure stakeholder buy-in from technology and business partners.
- Develop and execute strategic plans for the support teams, aligned with the organization's technology and business goals.
Skills
Education
Job description
Clayton Homes in Maryville, TN is seeking a Manager - Technology User Support to lead our day-to-day employee tech support for hardware and software systems. You will coach the Tech Ambassadors and Application Support teams, drive CX improvements, and align operations with portfolio management and leadership priorities.
You will guide process reviews, KPI and SLA governance, and partner with technology and business teams to deliver reliable, secure support that enhances productivity and user
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