Technology Support Lead - Software Asset Optimization Owner

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 110,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Technology Support Lead in Corporate Technology to oversee software asset optimization within the ESM function.

You will lead licensing, compliance, and cost-control initiatives across on‑prem, SaaS, and cloud environments while coordinating with product owners and legal teams to optimize spend. Responsibilities include audits, reporting, license management, and collaboration with discovery teams to ensure accurate usage data.

Qualifications

• Experience managing software assets across on‑prem, SaaS and cloud environments.
• Ability to read and operationalize software license agreements and terms.
• Familiarity with SAM tools and discovery/inventory systems.

Responsibilities

• Manage software licensing, contracts, and inventory across publishers.
• Create and deliver software compliance reporting and insights.
• Maintain accurate software and contract records across repositories.
• Perform periodic internal compliance audits of entitlements vs deployments.
• Collaborate with product owners to optimize usage ahead of renewals.
• Project manage contract renewal activity across involved teams.
• Ensure data quality and act as a data owner in relevant products.
• Demonstrate financial acumen for forecasting and budgeting.
• Identify license gaps and coordinate with vendors and Legal as needed.
• Collaborate with Software Discovery to ensure accurate usage detection.
• Own publisher-facing licensing items and drive optimal outcomes.

Skills

Software Asset Management

Licensing models

Compliance reporting

Forecasting & budgeting

Vendor management

Data analysis

Project management

Cross-functional collaboration

Tools

USU/Aspera

Flexera

SNOW

SamPro

ADDM

SCCM

Altiris

Job description

As a Technology Support Lead in Corporate Technology, Infrastructure Platforms team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day‑to‑day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Enterprise Software Management (ESM), a function within Global Technology Infrastructure (GTI), is seeking aSoftware Asset Optimization Owner. ESM manages JPMorganChase’s global software assets, including license compliance against contractual rights and obligations, request fulfillment, maintenance renewals, contract negotiations, chargeback, global software catalog management, license key administration, and related process

Job Responsibilities

• Managesoftware licensing, contracts, and inventory, including familiarity with licensing models/terms and contract structures from major vendors (e.g., Microsoft, IBM, Oracle, Broadcom, SAP, Adobe), and the ability to research and interpret less common terms across other publishers.
• Create and deliversoftware compliance reporting, including trends and insights to support cost control, pre-audit readiness, and ongoing compliance.
• Maintain accuratesoftware and contract recordsacross traditional repositories and modern license management systems; monitor changes and assess/communicate downstream impacts.
• Perform periodicinternal compliance auditsto reconcile entitlements (licenses purchased/rights granted) against deployments and consumption across physical and virtual environments, SaaS platforms, and third‑party cloud environments.
• Partner with software product owners todetermine strategy andoptimize usageahead of maintenance renewals and contract negotiations to avoid unnecessary costs.
• Project manage the contract renewal activity across the different teams that are involved in decision making on software asset management in a forward‑thinking manner to allow for proactive actions. Identify work that should be completed, assign reasonable dates, and follow‑up to ensure success.
• Ensure high levels of data quality in the products and contracts assigned, while showing a data owner mindset.
• Possess a financial acumen around forecasting and budgeting.
• Identify and remediatelicense gapswhen consumption exceeds contractual entitlements; coordinate with product owners, Vendor Management, Sourcing, and Legal as needed.
• Collaborate with the Software Discovery team to ensure discovery toolsaccurately and comprehensivelydetect software usage for assigned publishers.
• Own publisher‑facing licensing items for assigned vendors and driveoptimal outcomesfor internal customers.

Required qualifications, skills and capabilities

• 7+ yearsof experience managing software assets acrosson-prem,SaaS, and/orpublic cloudenvironments.
• Strong understanding ofsoftware license metricsandsoftware contracts(e.g., entitlements, use rights, restrictions, audit clauses) and how they apply withinSoftware Asset Management (SAM).
• Experience reading, interpreting, and operationalizingsoftware license agreements and contract terms
• Experience with SAM tools such asUSU/Aspera, Flexera, SNOW, or SamPro.
• Familiarity with software discovery tools (e.g.,ADDM, SCCM, Altiris) and/or inventory/CMDB systems.
• Experience withlicense harvestingand/or large‑scale end‑user surveys.
• Self‑starter with demonstrated initiative and a proactive approach to problem‑solving.
• Strong organizational skills and ability to manage multiple priorities in a fast‑paced environment.
• Collaborative working style with the ability to build productive relationships with internal customers and partners

Preferred Qualifications

• Received Software Asset Management certifications from a recognized training provider.
• Customer service mindset with a track record of delivering sustained high performance and customer satisfaction.
• Ability to work well under pressure and interact effectively with varying levels of management.
• Ability to manage multiple teams to facilitate the successful execution of a project’s goals with optimal solutions.
• Demonstrated ability to handle confidential information and communications appropriately.
• Strong analytical skills inExcel; detail‑oriented with the ability to synthesize complex data into clear, concise insights.