Technology Support III - Mainframe production support / DB2, MVS

Next Frontier Capital; Houston (TX); On-site; USD 70,000 - 105,000; Full time

Job summary

Next Frontier Capital is seeking a Technology Support III to join Commercial & Investment Bank - Post Trade. The role focuses on ensuring the operational stability, availability, and performance of production application flows.

You will troubleshoot, maintain, and resolve production service interruptions for internally and externally developed systems. You will foster a culture of continuous improvement, working with cross-functional teams to deliver a seamless user experience across core

Qualifications

• 3+ years of experience troubleshooting and maintaining IT services.
• Experience with IBM zSeries Mainframe environment (z/OS, JCL, TSO/ISPF).
• Knowledge of DB2/Adabas and VSAM utilities.
• Experience with CONTROLM/CA7/Autosys scheduling and batch delivery.
• Experience in large-scale IT environments on premises and in the cloud.
• Familiarity with observability and monitoring tools and techniques.
• Exposure to ITIL processes in IT service management.
• Basic understanding of application development lifecycle.
• Incident management from triage to root-cause resolution.
• Knowledge of securities, fund accounting, clearance or related domains (preferred).

Responsibilities

• Provides end-to-end service delivery to enable successful business operations.
• Supports daily maintenance to ensure stability and availability.
• Monitor production environments for anomalies using standard tools.
• Escalate issues and communicate solutions to stakeholders.
• Analyze complex situations to anticipate and resolve incidents and changes.

Skills

3+ years troubleshooting

IBM zSeries

z/OS

JCL

TSO/ISPF

DB2/Adabas

VSAM

CONTROLM/CA7/Autosys

Large-scale IT environment

Observability/Monitoring

ITIL processes

Application development lifecycle

Incident management

Securities domain knowledge

Application support exposure

DYL280/SAS/EZYTRIEVE

Unix/Linux/Windows app support

AWS cloud experience

Project/migration experience

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in COMMERCIAL & INVESTMENT BANK - POST TRADE, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience with an IBM zSeries Mainframe environment.
• Knowledge of z/OS, JCL, TSO/ISPF
• Proficient usage and knowledge of DB2/Adabas and VSAM & utilities
• Knowledge of CONTROLM/CA7/Autosys scheduling and batch delivery
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Basic knowledge of application development and its lifecycle
• Incident management from triage to root cause resolution.

Preferred qualifications, capabilities, and skills

• Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organizations that use these services
• Previous exposure to application support
• DYL280/SAS/EZYTRIEVE
• Unix/Linux/Windows Distributed Application Support
• AWS cloud experience
• Experience managing projects and migrations

Equal Opportunity Employer Statement

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.