Technology Support Analyst II

EMCOR Group; Town of Clifton Park (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Savings Plan

Employee assistance program

Job summary

EMCOR Group is looking for a Technology Support Analyst II in Clifton Park, NY. In this role, you will provide vital technical support to ensure the smooth operation of technology infrastructure, assisting with troubleshooting and end-user support.

The ideal candidate will have at least 2 years of technical support experience, a high school diploma, and familiarity with both Windows and macOS operating systems. Benefits include medical coverage and bonus eligibility.

Qualifications

• Minimum of 2 years of experience in a technical support role.
• Hands-on experience troubleshooting hardware and software issues.
• Strong customer service skills with effective communication.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Support setup and maintenance of end-user devices.
• Manage service requests and maintain accurate records.

Skills

Technical support experience

Customer service skills

Troubleshooting hardware and software

Networking concepts

Education

High school diploma or equivalent

Associate’s degree or technical certification

Tools

Windows

macOS

Microsoft Office Suite

Job description

About Us

John W. Danforth Company, one of the largest mechanical contractors in the Northeast, is growing! We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission‑critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.

Job Summary

As a Technology Support Analyst II, you will assist with technical support activities, including troubleshooting IT issues, performing equipment installations and maintenance, and providing end‑user assistance. You will play a hands‑on role in supporting IT systems and ensuring the smooth operation of technology infrastructure.

Essential Duties & Responsibilities

• Provide hands‑on technical support by diagnosing and resolving hardware, software, and network issues, ensuring timely and effective solutions.
• Support the setup, configuration, and maintenance of end‑user devices, including desktops, laptops, mobile devices, and peripherals.
• Manage service requests and incidents through the ticketing system, maintaining accurate records, clear communication, and prompt resolution.
• Collaborate with first‑line support and elevate complex issues to the Technology Support Lead or specialized teams as needed.
• Identify recurring issues and recommend proactive, long‑term solutions to improve system performance and user experience.
• Assist in delivering end‑user training and guidance to enhance productivity and reduce common technical issues.
• Develop and maintain clear, user‑friendly documentation for IT procedures, troubleshooting steps, and best practices.
• Partner with the Technology Support Lead and IT team to continuously improve service delivery and the overall support experience.

Qualifications

• Minimum of 2 years of experience in a technical support role, with hands‑on experience troubleshooting hardware and software issues.
• High school diploma or equivalent required; associate’s degree or technical certification preferred.
• Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and common productivity tools.
• Strong customer service skills, with the ability to communicate effectively with users of varying technical backgrounds.
• Foundational understanding of networking concepts and protocols.
• Demonstrated ability to learn quickly and adapt to new technologies and processes.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

Equal Opportunity Employer

Equal Opportunity Employer/Veterans/Disabled

Geographic Disclosure

Compensation Range: $55,000-$65,000

Other Compensation: Bonus eligible

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, and an employee assistance program.