Technology Support Analyst I

Kirkland & Ellis LLP; Chicago (IL); On-site; USD 51,000 - 72,000; Full time

Job summary

Kirkland & Ellis LLP is seeking a Technology Support Analyst I to provide hands-on desktop, hardware, software, and conference room support in an on-site Chicago office. You will work with the IT Service Desk and technical teams to ensure smooth technology operations, contribute to rollouts, and document solutions.

This full-time role requires after-hours maintenance and weekend overtime as needed. Ideal candidates have 3–4 years of desktop support experience, strong troubleshooting skills,

Qualifications

• 3 to 4 years of experience supporting desktop technologies in a professional services environment; law firm experience is a plus.
• Strong understanding of desktop hardware, software, operating systems, peripherals, and end-user support best practices.
• Experience with Microsoft Windows and Microsoft Office in corporate environments.

Responsibilities

• Desktop & End-User Support: Install, configure, maintain, troubleshoot, and upgrade PCs, OS, software, and peripherals.
• Issue Resolution: Diagnose issues, troubleshoot, and escalate when needed.
• Customer Service Excellence: Provide prompt, professional support while managing priorities.
• Service Desk Collaboration: Work with IT Service Desk for incident resolution.
• Remote Access Support: Support Citrix and VPN technologies.
• Mobile Device Assistance: Configure and troubleshoot iOS devices.
• Networking Support: Troubleshoot basic networking and wireless issues.
• Voice & Communications Tech: Support VoIP systems and telephony issues.
• Conference Room Tech: Setup and troubleshoot AV and video conferencing.
• Documentation: Maintain documentation of solutions and processes.
• Ticket Management: Use ITSM systems to track incidents.
• Project & Rollout Support: Assist with deployments and firm-wide initiatives.
• Team Collaboration: Share expertise and support resolution across teams.
• On-Call & Maintenance: Participate in after-hours maintenance windows and overtime.

Skills

Desktop & End-User Support

Troubleshooting IT Issues

Customer Service

Communication Skills

Team Collaboration

Documentation & Knowledge Sharing

Problem Solving

Adaptability

Education

Degree/Tech Qualification

Certifications: CompTIA A+ & Microsoft

Tools

Citrix

VPN

iManage DeskSite

iManage FileSite

AirWatch

PeopleSoft

Carpe Diem

Avaya

MFA

Lenovo Devices

ITSM Platforms

Job description

About Kirkland & Ellis

At Kirkland & Ellis, we don’t just meet the standard for legal excellence – we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000 people, including 4,000 attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

What You’ll Do

Are you a hands-on IT professional who enjoys solving technical challenges, delivering exceptional customer support, and keeping users productive in a fast-paced environment?

As a Technology Support Analyst I , you will play a critical role in supporting the day-to-day technology needs of our professionals by providing desktop, hardware, software, and conference room support. This role is ideal for someone who thrives under pressure, enjoys troubleshooting complex technical issues, and is committed to delivering a high level of customer service.

Working closely with end users, the Global Information Technology (IT) Service Desk, and other technical teams, you’ll help ensure seamless technology operations across the business. You’ll also contribute to technology rollouts, maintenance activities, and continuous improvement efforts by documenting solutions and sharing knowledge with colleagues.

This position requires full-time, on-site presence in the office and participation in firm-wide maintenance windows, including occasional evening and weekend overtime.

• Desktop & End-User Support: Install, configure, maintain, troubleshoot, and upgrade personal computers, operating systems, software applications, and peripheral devices.
• Issue Resolution: Diagnose technical issues, apply effective troubleshooting methodologies, and resolve incidents independently or through timely escalation when needed.
• Customer Service Excellence: Deliver prompt, professional, and courteous support while managing multiple priorities and maintaining strong customer relationships.
• Service Desk Collaboration: Provide phone-based support and work closely with the Global Information Technology (IT) Service Desk to ensure efficient incident resolution.
• Remote Access Support: Support remote computing environments, including Citrix and Virtual Private Network (VPN) technologies.
• Mobile Device Assistance: Configure and troubleshoot Apple iOS devices and support mobile workforce technology needs.
• Networking Support: Troubleshoot basic networking and wireless connectivity issues to restore user productivity.
• Voice & Communications Technology: Support Voice over Internet Protocol (VoIP) systems and assist with telephony-related issues.
• Conference Room Technology: Set up, test, and troubleshoot audio visual equipment, video conferencing systems, and meeting room technology.
• Knowledge Sharing & Documentation: Maintain accurate documentation of solutions, processes, and technical findings to improve team effectiveness.
• Ticket Management: Utilize Information Technology Service Management (ITSM) systems to document, track, and manage incidents while maintaining ownership through resolution.
• Project & Rollout Support: Follow established procedures, checklists, and quality standards while assisting with technology deployments and firm-wide initiatives.
• Team Collaboration: Partner with technical teams to investigate issues, share expertise, and support successful problem resolution across the organization.
• On-Call & Maintenance Support: Participate in after-hours maintenance windows and provide occasional overtime support for upgrades, rollouts, and critical technology initiatives.

What You’ll Bring

• Education & Certifications: Degree, diploma, or technical qualification in Computer Science or a related field; CompTIA A and Microsoft certifications are preferred.
• Relevant Experience: 3 to 4 years of experience supporting desktop technologies in a professional services environment; law firm experience is a plus.
• Technical Troubleshooting Expertise: Strong understanding of desktop hardware, software, operating systems, peripherals, and end-user support best practices.
• Microsoft Ecosystem Knowledge: Experience supporting Microsoft Windows and Microsoft Office applications within a corporate environment.
• Conference & Collaboration Technology: Experience supporting audio visual systems, conference centers, and video conferencing platforms such as Polycom and Cisco.
• Endpoint & Remote Support Skills: Familiarity with Citrix, VPN technologies, mobile device management tools, and remote user support.
• Communication Skills: Strong verbal and written communication abilities with confidence interacting with professionals at all levels of the organization.
• Customer-Focused Mindset: Demonstrated commitment to delivering outstanding service while remaining patient, professional, and solution-oriented.
• Organization & Process Discipline: Ability to manage competing priorities, follow established procedures, maintain accurate documentation, and work effectively under pressure.
• Collaboration & Adaptability: A proactive team player who is equally comfortable working independently, supporting colleagues, and adapting to changing business needs.
• Technology Environment Exposure: Experience with technologies such as iManage DeskSite and FileSite, AirWatch, PeopleSoft, Carpe Diem, Avaya, Multi-Factor Authentication (MFA), Lenovo devices, and ITSM platforms is beneficial.

If you’re passionate about technology, enjoy helping people solve problems, and want to make a meaningful impact as a Technology Support Analyst I , we’d love to hear from you!

Compensation

The base salary range below represents the low and high end of the salary range for this position in Chicago. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range:

Chicago: $51,000 – $72,000

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-MM1