Technology Support Analyst

Skadden, Arps...LLP; Palo Alto (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Health care

401(k)

Paid time off

Learning & development

Well-being programs

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP seeks a Technology Support Analyst for our Palo Alto office. The role is on‑site with a 10:00am–6:00pm schedule, collaborating with the central technology team to manage software, hardware, and network services.

You will provide support for local installations and Citrix applications, assist with hardware repairs, and help with site access and equipment management. A strong customer-service mindset is essential.

Qualifications

• High‑school diploma or equivalent with 3+ years in technical role and 2 years of specialized training.
• Strong knowledge of Windows and Mac environments and common business apps.
• Experience supporting Citrix-based applications and document management tools.

Responsibilities

• Respond to local and central helpline, support tickets and emails; log and escalate as needed.
• Provide application support for local installs and Citrix apps.
• Install, configure, test, image, and repair hardware and peripherals.
• Assist attorneys with technology purchases, repairs, and remote site access.
• Maintain data rooms, data closets, and troubleshoot network issues with Tech Manager.
• Support moves, add‑ons, changes; manage loaner equipment and inventory.
• Enforce security policies and provide basic software training from global modules.
• Deliver high‑quality customer service and clear communication.

Education

High school diploma + IT experience

Tools

Microsoft Office

Citrix

Windows & Mac environments

NetDocuments

iPhone & mobile devices

Litera ChangePro

DTE

Job description

Job Summary

The Technology Support Analyst will provide technology support for the Palo Alto office, overseeing software, hardware, infrastructure, and network services. The role requires on‑site presence Monday‑Friday 10:00am‑6:00pm and collaboration with the firm’s central technology team.

Location & Shift

Palo Alto, CA – On site. Monday–Friday10:00am–6:00pm.

Responsibilities

• Respond to local and central telephone helpline, support tickets and e‑mail, log calls, and resolve or escalations as appropriate.
• Provide application support for local installations and Citrix‑based applications.
• Assemble, install, configure, test, image, troubleshoot, and repair hardware and peripherals.
• Assist attorneys with technology allowance purchases, laptop/desktop repairs, and remote site access.
• Maintain data room components, data closets, and troubleshoot networking issues with the Technology Manager/Supervisor.
• Support personnel moves, add‑ons, and changes; provide loaner equipment and maintain inventory records.
• Ensure security of the firm’s systems by following best practices and maintaining policies.
• Provide basic induction and software training based on global training modules.
• Maintain consistent, high‑level customer service and strong communication skills.
• Perform physical tasks including walking, lifting up to 10lb frequently and up to 50lb occasionally.
• Comply with firm operations, policies, and procedures and manage resources responsibly.
• Perform other related duties as assigned.

Qualifications

• Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro.
• Ability to apply logic, reasoning, analysis, and interpretation skills to resolve problems.
• Basic understanding of hardware and software used for building security systems.
• Strong customer service skills and effective written and verbal communication.
• Ability to handle multiple projects, shifting priorities, and maintain confidentiality.
• Organize and prioritize work in a demanding, fast‑paced environment.
• Work well independently and within a team.
• Flexibility to travel and adjust hours as needed.

Education & Experience

High‑school diploma or equivalent and a minimum of three years related work experience, including two years of specialized technical training or an equivalent combination of education and experience.

Benefits

• Competitive salary ($85,000–$95,000) with discretionary year‑end bonus and overtime pay.
• Comprehensive health care (medical, dental, vision), 401(k) savings plan, voluntary benefits.
• Generous paid time off, paid leave options including parental leave.
• In‑classroom, remote, and on‑demand learning and professional development.
• Robust well‑being classes and programs.
• Opportunities to give back and make an impact in local communities.

Salary Details

The starting base salary for this position is $85,000–$95,000, with actual salary determined by skill, experience, and other job‑related factors.

EEO Statement

Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. Applicants requiring accommodation should contact Alex Taylor at (212)735‑2176.