Technology Support Analyst

Skadden,-Arps,-Slate,-Meagher-; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP seeks a Technology Support Analyst to provide local office technology support in Chicago. The role focuses on software, hardware, network services, mobile and remote services, AV, telephone and security systems, with emphasis on customer service and accurate reporting.

The candidate will respond to helplines, support tickets, assist with Citrix-based applications, and help maintain inventory and security practices while collaborating with regional

Qualifications

• High School diploma or equivalent.
• Experience in providing technology support and customer service.

Responsibilities

• Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs calls, resolves or escalates as appropriate.
• Provides application support for local installations and Citrix-based applications.
• Assembles, installs, configures, tests and troubleshoots hardware and peripherals including computers, printers, scanners, mobile devices and AV equipment.
• Provides assistance and advice on technology allowance purchases for attorneys.
• Provides support for laptops and desktops and remote site access.
• Assists with Firm's audio visual set up requirements and off-site technology setups.
• Maintains data room components and troubleshoots networking issues with the Technology Manager/Supervisor.
• Maintains inventory records and supports firm policies for loaner equipment.
• Ensures security of the Firm’s systems and adheres to best practices.
• Provides basic induction training on technology systems and software usage.
• Demonstrates strong customer service and communication skills.
• Capable of handling multiple projects and shifting priorities.
• Flexible to travel and work hours as needed.

Skills

Microsoft Office Suite

Citrix

Windows

Mac OS

Customer service

Phone support

Education

High School diploma or equivalent

Tools

Citrix

NetDocuments

Litera ChangePro

DTE

Office 365

Job description

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.About UsSkadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.The OpportunityWe are seeking a Technology Support Analyst to join our Firm. This position will be based in our Chicago office (onsite). The shift for this role will be Monday – Friday 10:00 am – 6:00 pm. The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They provide a high level of customer service, accurate reporting and team work with other local technology professionals as well as the Firm's central resources in White Plains. Additionally, they work under the direction of Senior Technology Support Analyst, Technology Support Supervisor, Technology Manager, and Regional Technology Support Manager.ResponsibilitiesResponds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.Provides application support for both local installations and Citrix-based applications.Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.Provides assistance and advice on technology allowance purchases for attorneys.Provides support, troubleshooting and repairs for laptops and desktops.Assists with remote site access.Assists with Firm's audio visual set up requirements.Assists with off-site technology set ups as required.Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.Supports all personnel adds, moves and changes.Services, documents and provides loaner equipment in accordance with Firm policies.Maintains accurate inventory records.Establishes and maintains effective working relationships with clients, attorneys and business services professionals.Ensures the security of the Firm’s systems by understanding the risks and ensuring best practices are followed.Helps to maintain Firm policies and procedures in relation to computer technology.Provides basic induction training on technology systems, mobile device usage and basic software usage.Provides software training based upon modules created by the global training department.Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software].Provides a consistent and high level of customer service.Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.Manages Firm resources responsibly.Complies with and understands Firm operation, policies and procedures.Performs other related duties as assigned.QualificationsThorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac Environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and MacAbility to apply logic, reasoning, analysis and interpretation skills to resolve problemsAbility to maintain continuous concentration, alertness and attention to detailBasic understanding of hardware and software used for building security systemsStrong customer service skillsKnowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systemsDemonstrates effective interpersonal and communication skills, both verbally and in writingAbility to handle multiple projects and shifting prioritiesAbility to handle sensitive matters and maintain confidentialityAbility to organize and prioritize workAbility to work well in a demanding and fast-paced environmentAbility to work well independently as well as effectively within a teamFlexibility to travelFlexibility to adjust hours and work the hours necessary to meet operating and business needsEducation and ExperienceHigh School diploma or equivalentMinimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware, and softwareCulture & Life at SkaddenWhat makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.BenefitsThe overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.Competitive salaries and year-end discretionary bonuses.Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.Generous paid time off.Paid leave options, including parental.In-classroom, remote, and on-demand learning and professional development opportunities.Robust well-being classes and programs.Opportunities to give back and make an impact in local communities.For further details, please visit: https://www.skadden.com/careers/staff/employee-benefitsThe starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.Salary Details$80,000 - $90,000EEO StatementSkadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.Applicants who require an accommodation during the application process should contact Alex Taylor at [phone].Skadden Equal Employment Opportunity PolicySkadden Equal Employment Opportunity PolicyApplicants Have Rights Under Federal Employment LawApplicants Have Rights Under Federal Employment LawIn accordance with the Transparency in Coverage Rule,Transparency in Coverage