Technology Support

Motion Recruitment Partners LLC; Roswell (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

A premier North Atlanta organization is seeking an experienced Windows Desktop Technical Support consultant for a long-term position. You will assist in troubleshooting user computing issues, maintain network functionality, and ensure smooth IT operations across multiple locations.

Benefits

Mileage reimbursement

Qualifications

• 5+ years of end-user support experience in an enterprise-level organization.
• Experience with Windows 10 and Office 365 is required.
• Understanding technology hardware, including PCs and printers.

Responsibilities

• Provide assistance to schools in troubleshooting IT technology.
• Manage service requests and communicate status through tracking software.
• Document LAN wiring and set up new devices and workstations.

Skills

End-user support

Troubleshooting

Network knowledge

Windows 10

Office 365

Active Directory

SCCM

IT support tools

Education

Microsoft Certification (MCP or MCSE)

Tools

Active Directory

Remedy

LANdesk

Job description

WINDOWS TECHNICAL SUPPORT

Premier North Atlanta-based organization is seeking an experienced Windows Desktop Technical Support consultant for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

Responsibilities:

• Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices.
• Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
• Communicate bi-directionally regarding the status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators, and schools through the incident tracking software.
• Assist with general maintenance to keep the network running smoothly and with on-site network-related repair requests with service desk personnel.
• Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
• Set up new devices, workstations, print stations, and assign default printers.

Required Skills:

• 5+ years of providing end-user support in an enterprise-level organization, administering a Windows computing environment, or working with WAN/LAN environments.
• Experience with Windows 10, Office 365, and Active Directory is required.
• Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice-to-have, not required.
• Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smartphones, printers, projectors, smart boards, scanners, and digital cameras.
• Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
• Experience imaging using SCCM to create collections and push software.
• Familiarity with IT support tools, such as Active Directory, Remedy, or LANdesk.
• Working knowledge of PC/LAN application software including MS Word, MS Excel, MS Outlook, and Internet browsers (Internet Explorer, Chrome, Safari).

MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.