Technology Strategy & Operations Lead (Hybrid position in Irving, TX or Charlotte, NC)

NTT DATA, Inc.; Irving (TX); Hybrid; USD 118,000 - 157,000; Full time

Benefits offered by this job

Medical,Dental, Vision insurance

401k with company match

HSA/FSA

Life & AD&D

Paid time off

Employee assistance program

Job summary

NTT DATA Services in Irving, TX is seeking a Technology Strategy & Operations Lead for a hybrid role based in Irving, TX or Charlotte, NC. You will drive process assessment, identify inefficiencies, and build a strategic execution roadmap focused on automation and value realization.

You will collaborate with CIS leadership and use executive-ready dashboards to communicate progress and risks. 5+ years in technology infrastructure engineering, plus hands-on experience with Jira, Confluence, Power

Qualifications

• 5+ years Technology Infrastructure Engineering and Solutions experience.
• 5+ years technical acumen in enterprise infrastructure functionality, tools, and operational processes within a financial services environment.
• 3+ years experience using enterprise execution and collaboration platforms (e.g., Jira, Confluence, Power BI, Tableau).
• 3+ years experience using Tableau, including self‑managed ETL processes and data modeling.
• 5+ years experience translating data into actionable insights and solution‑oriented recommendations.

Responsibilities

• Assess current processes and tooling within the Strategic Technology Planning (STP) organization, focusing on risk and compliance workflows, control automation, and priority problem solving for CIS leadership.
• Identify inefficiencies, manual effort, and wasted work across STP processes and translate findings into actionable improvement opportunities.
• Build and maintain a strategic execution roadmap focused on automating processes and eliminating non-value-added work.
• Leverage Power BI, Tableau, Confluence, and Jira to design more efficient, transparent, and scalable work execution within STP.
• Partner with CIS staff to align execution roadmaps with CIS technical strategy and priorities.
• Provide operational and analytical support for ongoing initiatives and ad-hoc requests for the STP executive leader and directs.
• Develop executive-ready insights, dashboards, and presentations communicating progress, risks, and opportunities.
• Demonstrate delivery excellence with the ability to meet short turnaround timelines.

Skills

Leadership

Strategic planning

Data visualization

Stakeholder management

Problem solving

Education

Bachelor's degree in a relevant field

Tools

Power BI

Tableau

Jira

Confluence

Job description

Technology Strategy & Operations Lead (Hybrid position in Irving, TX or Charlotte, NC)

Location: Irving, TX, US

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

Please Note: This hybrid role requires onsite client support 2-3 days weekly in either Irving, TX or Charlotte, NC. Candidates must be located within commuting distance of one of these offices.

About this role:

In this role, you will:

• Assess current processes and tooling within the Strategic Technology Planning (STP) organization, with emphasis on risk and compliance workflows, control automation, and priority problem solving for CIS leadership.
• Identify inefficiencies, manual effort, and wasted work across STP processes and translate findings into actionable improvement opportunities.
• Build and maintain a strategic execution roadmap focused on automating processes and eliminating non‑value‑added work.
• Leverage enterprise tools such as Power BI, Tableau, Confluence, and Jira to design more efficient, transparent, and scalable ways of executing work within the STP organization.
• Partner closely with other CIS staff to ensure execution roadmaps align with overall CIS technical strategy and priorities.
• Provide operational and analytical support for both ongoing initiatives and ad‑hoc requests in support of the STP executive leader and their directs.
• Contribute to executive‑ready insights, dashboards, and presentations that clearly communicate progress, risks, and opportunities.
• Demonstrate consistent delivery excellence, including the ability to meet short turnaround timelines.
• Operate effectively in a collaborative model alongside senior technical and strategy leaders.
• Show strong organizational skills, attention to detail, and ownership mindset.
• Approach challenges with continuous improvement and problem‑solving orientation.
• In‑office collaboration with Core Infrastructure Services (CIS) directors and executive leadership.
• Virtual presentations and consultative engagement as requested by the STP executive leader or their directs.
• Regular interaction with senior stakeholders to provide visibility into execution progress, risks, and value realization.
• Take full accountability – own the outcome, not just the task. Take the extra step to identify obstacles, manage risks, elevate issues, make connections, and bridge gaps.

Required Qualifications:

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years technical acumen in enterprise infrastructure functionality, tools, and operational processes within a financial services environment.
• 3+ years experience using enterprise execution and collaboration platforms (e.g., Jira, Confluence, Power BI, Tableau).
• 3+ years experience using Tableau, including self‑managed extract, transform, and load (ETL) processes and data modeling.
• 5+ years experience translating data into actionable insights and solution‑oriented recommendations.

Desired Qualifications:

• Experience working in a Strategic Technology Planning, PMO, or operational excellence function.
• Background in automation, workflow optimization, or control/process modernization initiatives.
• Familiarity with risk, compliance, and governance processes in large enterprise environments.
• Experience supporting executive‑level decision making through data visualization and structured analysis.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role will depend on the location of the successful candidate.

For candidates in either of these locations, the starting pay range is $117,600- $156,800k. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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Nearest Major Market: Irving
Nearest Secondary Market: Dallas
Job Segment: Consulting, Technology