Technology Solutions Specialist - Construction Tech

Fabick Cat; Green Bay (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Fabick Cat seeks a Technology Solutions Support Specialist to deliver technical sales support and customer solutions for SITECH, marine technology, Teledyne Construction products, and other advanced systems. You will assist the sales team with pricing, configurations, and knowledge, while offering training and ensuring seamless integration, troubleshooting, and on-site support.

Join a team focused on customer success, cross‑branch collaboration, and delivering effective technology solutions

Qualifications

• High School Diploma or equivalent required; further degree preferred.
• Mechanical and electrical aptitude with strong troubleshooting skills.
• Experience with construction technology systems preferred.
• Knowledge of surveying and site positioning systems (GPS, total station).
• Proficiency in Trimble software (Siteworks, Earthworks, Roadworks, Groundworks) and familiarity with competitive systems (Topcon, Leica).
• Computer networking skills and proficiency in Windows & Microsoft Office Suite.
• Strong communication skills and ability to deliver customer training.
• MSHA and Boater Safety certification preferred.

Responsibilities

• Advise and consult customers on technology-related product support needs.
• Assist sales team with technical configurations, pricing, and product knowledge.
• Provide technical support, troubleshooting, and training for technology systems via phone, in‑person, or remotely.
• Support technicians with installation processes, calibrations, and setup of technology products; ensure consistency across branches.
• Order, prepare, and configure technology equipment for installation or delivery including parts orders and warranty replacements.
• Document hardware/software issues, installation steps, and customer usage; provide feedback for improvements.
• Develop training materials and conduct on‑site customer training for technology systems.
• Maintain strong customer relationships and resolve technology-related issues promptly.
• Help manage technology‑related inventory, repair requests, and rental kits.

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Communication skills

Training delivery

Windows & Office

Networking basics

Surveying knowledge

GPS / total station

Trimble software

Topcon familiarity

Leica familiarity

Education

High School Diploma or equivalent

Associate or Bachelor's degree in related field preferred

Tools

Trimble Siteworks

Trimble Earthworks

Trimble Roadworks

Trimble Groundworks

Topcon

Leica

Windows

Microsoft Office

Job description

Fabick Cat seeks a Technology Solutions Support Specialist to deliver technical sales support and customer solutions for SITECH, marine technology, Teledyne Construction products, and other advanced systems. You will assist the sales team with pricing, configurations, and knowledge, while offering training and ensuring seamless integration, troubleshooting, and on-site support.

Join a team focused on customer success, cross‑branch collaboration, and delivering effective technology solutions