Technology Solutions Manager

PuzzleHR; Oregon; Hybrid; USD 120,000 - 170,000; Full time

Job summary

PuzzleHR is seeking a Technology Solutions Manager to advise, design, and oversee the systems and infrastructure used by the company and its staff. You will work with leadership to distill needs, guide sprint-planned projects, and optimize vendor-provided solutions.

Responsibilities include collaborating with analysts and vendors, leading cross-functional teams, and driving improvements through data analytics while aligning with SOC 2 and security practices. Remote US-based work is supported.

Qualifications

• Bachelor’s degree in a tech field or equivalent experience.
• Certifications in relevant technologies are a plus.
• Knowledge of SQL, VB, Python, PowerShell and APIs preferred.
• Experience with automation software and AI technologies.
• Ability to design and develop APIs is desirable.

Responsibilities

• Advise with leadership to understand current and future needs.
• Architect effective solutions with analysts, PMs, and vendors.
• Lead Agile sprint planning and track results for internal/vendor systems.
• Guide technologists on solution ideas and technology trends.
• Use analytics to manage internal systems and SOC 2 activities.
• Maintain knowledge of technologies and industry best practices.

Skills

Database design

System development

ITSM

Agile processes

Cyber security

AI

Stakeholder collaboration

Communication

Teamwork

Self-directed learning

Education

Bachelor's degree in a relevant technology field

Certifications in relevant technologies

API design/ development experience

Tools

SQL

VB

Python

PowerShell

Automation software

AI technologies

Job description

Technology Solutions Manager

Location: Remote

Job Summary: As the Technology Solutions Manager you will advise/consult, guide and design the systems and infrastructure within which our Company's staff operate each day by working directly with leadership stakeholders at all levels. You will also administer/lead the sprint-based program that drives the prioritized development projects for PuzzleHR's internal and vendor-supplied systems. Your broad-based technology skills will be used to distill current and future needs from stakeholder meetings/observations and research and recommend scaled solutions

Job Duties

• Consult with business leader stakeholders to maintain understanding of current and future needs based on business direction.
• Collaborate with business analysts, project managers, business unit colleagues and vendors to architect effective solutions.
• Act as a primary liaison with key company vendors to shape the relationship and optimize our use of their provided solutions.
• Assist with the Administration/management of the Agile Sprint program to include leading the cross-functional team and tracking/reporting results of each sprint. This program guides the work of our engineer technologists in the areas of software development and data analysis/reporting.
• Identify process improvement opportunities.
• Consult with and guide Technologists in need of solution ideas, specific technology knowledge and/or bigger picture systems perspective.
• Leverage reporting/analytics tools to manage internal systems.
• Participate in Company policy creation and maintenance and our SOC 2 compliance activities.
• Maintain knowledge of relevant technologies, industry trends, developments, and best practices that improve the Company's ability to serve our client base and markets.
• Participate in the handling/resolution of tickets related to the abovementioned supported areas and others as required.

Required Skills

• Broad-based technology knowledge in areas including but not limited to database structure/design, development, ITSM support programs, agile process, IT support systems, cyber security and A.I.
• Ability to meet with business unit leaders to discover needs and then innovate creative solutions to business problems.
• Systems and design thinking proficiency.
• Excellent written and verbal communication skills.
• Proven ability to work to deadlines and manage expectations in agile environment.
• Self-driven life-long learner focused on advancing personal skills and abilities.
• Strong Microsoft Office Suite skills.
• Ability to work successfully independently and in a team setting.

Education and Experience

• Bachelor's degree or equivalent certifications/experience in a relevant technology field required.
• Certifications for job-relevant technologies are preferred.
• Knowledge of and/or experience in relevant technology languages (SQL, VB, Python, PowerShell etc.) preferred.
• Experience with automation software and AI technology.
• Experience designing and developing APIs preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to move up to 15 pounds at times.
• Must be able to participate in video conferences/meetings.

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.