Technology Solution Specialist

CITADEL Pacific Ltd.; Northern Mariana Islands; On-site; USD 70,000 - 90,000; Full time

Job summary

CITADEL Pacific Ltd. is seeking a Technology Solutions Specialist to design, install, operate, and maintain customer telecom systems, including voice, data, video, and security networks.

The role involves cabling, installing PBX systems, Wi‑Fi access points, routers, switches and firewalls, and ensuring security and compliance. Overtime and travel to nearby islands may be required.

Qualifications

• High School diploma plus one year of formal training in telecommunications or related field.
• At least two years of experience with corporate and enterprise telephony and data networks.
• Network+ or equivalent preferred but not required.
• Legacy and VoIP phone systems certifications preferred but not required.
• Wireless networking and security system certifications preferred but not required.

Responsibilities

• Uphold IT&E mission and safety standards and ensure quality assurance.
• Conduct site surveys and assist in responding to RFPs related to PBX, cabling, and Managed Wi‑Fi services.
• Design, implement, and maintain PBX voice systems and Wi‑Fi networks with secure components.
• Install and maintain customer premise network cabling and assist in project continuity until deployment is underway.
• Provide engineering assistance and update records for ongoing contracts.

Skills

Structured Cabling

Network Devices

PBX Systems

Wireless Networking

Customer Service

Education

High School diploma

Telecommunications training

Tools

Firewalls

Routers

Switches

Wi‑Fi Access Points

Job description

TheTechnology Solutions Specialist is responsible for the design, installation, operation, and maintenance of customer telecommunication systems, such as voice, data, video, surveillance, security, and access control networks. Performs required cabling and physical installation of PBX systems, Wi-Fi access points, routers, switches, firewalls, and other related telephony and data equipment.

Responsibilities

The Employee will:

• Know and uphold established IT&E Mission, policies and procedures, Department and Division objectives, quality assurance and safety programs and standards.
• Conduct site surveys as required, to view and analyze client equipment and service installation requirements. Assist the Enterprise Sales Department in developing technical responses toRequests for Proposals (RFPs) and Invitations to Bid in relation to PBX systems, cabling infrastructure, Managed Wi-Fi service, and other future IT&E telecommunication services.
• Design, implement, and maintain customer PBX voice systems, Wi-Fi networks, and related network components such as routers, switches, firewalls. Ensure that systems meet security and compliance standards.
• Install and maintain customer premise network cabling.
• Provide immediate follow-on engineering assistance, e.g., engineering design or equipment ordering and tracking, on awarded contracts to initiate implementation and provide project continuity until the implementation teams are mobilized and implementation activities are fully underway.
• Assist in keeping engineering or sales records up to date.
• Perform other related duties or tasks as assigned or required.

Required Qualifications, Capabilities, And Skills

• Education: High School diploma and one year of formal training/education in telecommunications, electronics, computers, or other related technical area.
• Work Experience: At least two (2) years of experience working with corporate and enterprise telephony and data networks.
• Licensure/Certification/Professional Association:Network+ or equivalent certification preferred, but not required
• Legacy and VoIP Telephone systems certification preferred, but not required
• Wireless Networking Certification preferred, but not required
• Security, Surveillance, and Access Control systems certification preferred, but not required
• Certified Fiber Optics Installer (CFOI) preferred, but not required

Special Knowledge, Skills and Abilities:

• a.Proficient in Structured Cabling Standards - ANSI/TIA/EIA-568 Standards.
• b.Experience in managing network devices such as Firewalls, Routers, Switches and Wireless Access Points
• c.Experience with IP based and legacy PBX systems such as ESI, Nortel/Avaya, or Mitel
• d.Strong background in Ethernet networking technologies and network security concepts.

• a.Managing human and material resources
• b.Installing, splicing, and locating cable
• c.Using various business systems testing equipment
• d.Providing good customer service in the resolution of their problems

• a.Communicate clearly, concisely and accurately with all levels of staff and customers, bothverbally and in writing
• b.Identify and distinguish audible tones and levels
• c.Identify and distinguish colors
• d.Lift and carry toolboxes, ladders, drop wire, parts containers and installation loads, testequipment, generators, manhole and pull box covers, etc.; climb ladders
• e.Analyze and interpret work situations, reports and results
• f.Perform in a self-directed, creative and forward-thinking manner
• g.Work outdoors in all types of island weather conditions
• h.Work in dusty construction-like conditions

Other Requirements

• a.Perform overtime work, as needed.
• b.Occasional travel to neighboring islands

______________________

About IT&E

Formerly Micronesian Telecommunications Corp, IT&E was a part of Verizon International. CITADEL acquired IT&E in 2005 after successfully navigating the US CIFUS process and the Federal Communications Commission. In 2006, a partnership was established with Sumitomo Corporation, one of Japans largest trading houses, which invested in the company as part of its telecommunications push. The company acquired IT&E in Guam, and together, became the largest wireless provider in Micronesia. The entire company was renamed IT&E. IT&E was the first in the region to offer 3G services with the launch of CDMA EVDO in 2009. It soon followed with the launch of 4G LTE in 2011.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.

As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information. IT&E is a Drug Free Workplace.