Technology Services Technician

Essintial Enterprise Solutions; Town of Florida (NY); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Uniforms

Technical training

Job summary

Essintial is a national technology services organization delivering reliable, on-site support to businesses and residential customers. We deploy trained technicians to complete installations, upgrades, troubleshooting, and technology integrations across a wide range of environments.

This is a field-based role with most of your time spent on-site, providing professional service and representing Essintial in the community.

Qualifications

• 5+ years in field service or related IT installer roles.
• Proficient in networking/Wi‑Fi, cabling, and A/V installation.
• Strong troubleshooting and customer service skills.
• Able to lift 50 lbs and perform physical tasks.

Responsibilities

• Install, configure, and support IT and communication technologies on-site.
• Install/terminate cabling, set up routers, Wi‑Fi, and small business IT equipment.
• Install A/V systems and smart home devices.
• Support POS systems and retail hardware.
• Manage service tickets and document work accurately.
• Represent Essintial professionally in the community.

Skills

Low-voltage cabling

Networking

IT support

A/V installation

Smart home tech

POS hardware

Education

Technical degree or equivalent

Certifications: CompTIA, CTS

Job description

Full-Time | Field Position
Essintial is a national technology services organization delivering reliable, on-site support to businesses and residential customers. We deploy trained technicians to complete installations, upgrades, troubleshooting, and technology integrations across a wide range of environments.

Description:
Full-Time | Field Position
Essintial is a national technology services organization delivering reliable, on-site support to businesses and residential customers. We deploy trained technicians to complete installations, upgrades, troubleshooting, and technology integrations across a wide range of environments.
About The Role
We are seeking a dynamic and experienced professional to join our team working under an innovative company model. You will be responsible for installing, configuring, and supporting a wide range of IT and communication technologies for both residential and commercial environments. This role requires a strong technical background, hands‑on skills, and a customer‑focused mindset.
This is a field‑based role with most of your time spent on‑site completing service requests, troubleshooting, and representing Essintial professionally in the community.
What You’ll Do
Technical Service & Installations (Primary Responsibilities)

• Install/terminate low‑voltage cabling (Cat5e/Cat6).
• Set up and configure routers, Wi‑Fi networks, and small business IT equipment.
• Install A/V systems: TVs, monitors, conference equipment, smartboards, speakers, cameras.
• Set up smart home devices: thermostats, doorbells, cameras, locks, lighting.
• Support POS systems and retail hardware.
• Complete troubleshooting and most jobs on a single visit.
• Maintain tools, inventory, and equipment in the company vehicle.

Operational Support

• Manage daily service tickets and ensure timely, professional customer interactions.
• Document work accurately and uphold service‑quality standards.
• Coordinate with Essintial dispatch, support, and logistics teams.
• Assist with improving workflows and SOPs as the service model evolves.

Marketing, Sales & Outreach

• Participate in local business or community outreach as needed.
• Build positive customer relationships and promote available services.
• Identify potential service opportunities and referrals during site visits

#ESS25
Requirements:
Required Technical Skills

• 5+ years of experience in low‑voltage cabling, networking, IT support, A/V installation, or similar.
• Proficiency in at least three areas: networking/Wi‑Fi, cabling, smart home tech, A/V installation, POS hardware.
• Strong troubleshooting and problem‑solving skills.
• Comfortable with ladders, power tools, and hands‑on fieldwork.

Requirements

• Valid driver’s license and ability to pass MVR check.
• Ability to travel locally and regionally — up to 2 hours away; occasional out‑of‑state travel.
• Ability to lift 50 lbs, bend/kneel, climb ladders, and perform physical tasks.
• Strong communication and customer service skills.

What We Provide

• Company vehicle (fully stocked), tools, and uniforms.
• Technical training and support.
• Competitive compensation based on experience.
• Growth opportunities as the service program expands.

Education & Certifications:

• Technical or business degree is a plus.
• Relevant industry certifications (e.g., CompTIA, CTS, or similar) is a plus.