IT Field Service Technician

AllSTEM Connections; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

AllSTEM Connections in Phoenix is seeking a Field Service Technician to install and maintain technology systems at construction job sites. You will configure hardware, set up on-site workstations, printers, projectors, and remote conference rooms, and ensure reliable network connectivity.

The role requires travel to regional or national sites, strict safety compliance, and hands-on troubleshooting of wired and wireless networks, security cameras, access control, and mobilization equipment to

Qualifications

• Experience installing on-site infrastructure, hardware, and equipment.
• Proficiency in wired and wireless network setup and troubleshooting.
• Experience with security cameras, access control systems, and construction-related hardware.
• Strong understanding of internet and cellular connectivity, including hotspots, routers, modems, and antenna installation.
• Highly organized with attention to detail.

Responsibilities

• Install hardware and set up computer systems, servers, and workstations on-site.
• Install routers, switches, and access points for on-site networks.
• Implement cellular and internet solutions for job site connectivity.
• Troubleshoot connectivity issues on construction sites.
• Provide ongoing support for systems and devices, including updates and replacements.
• Diagnose and resolve network disruptions (Wi-Fi, cellular, Ethernet).
• Travel to job sites regionally or nationally to install and support technology.

Skills

On-site infrastructure setup

Wired & wireless network setup

Security cameras & access control

Internet & cellular connectivity

Detail-oriented & organized

Tools

Cisco networking hardware

Starlink satellite internet

Cloud-based services & remote monitoring

Remote monitoring tools

Job description

We are seeking a highly skilled and motivated Field Service Technician to join our team in providing technology support for job sites in the construction industry. The ideal candidate will have hands‑on experience in installing and maintaining various technology systems, including network infrastructure, cellular and internet connectivity, and other technology‑related services essential for construction projects.

Key Responsibilities:

Installation & Setup of Technology Infrastructure:

• Hardware Setup: Configure and set up computer systems, servers, and workstations for on‑site use. Install various printers, projectors, and other technical devices as required. Setup and configuration of remote conference rooms and training centers.


• Network Equipment Setup: Install routers, switches, and access points to create reliable on‑site networks.


• Cellular & Internet Setup: Implement cellular and internet solutions for job site connectivity, including setting up mobile hotspots, modems, antennae systems, and other mobilization equipment.


• Asset Distribution: Distribution and confirmation of on‑site mobility assets to validate setup, connectivity, and functionality.


• Safety Protocols: Adhere to safety guidelines and industry regulations while working on job sites, especially when handling electrical installations and equipment.


• Wiring and Cabling Installation: Install and terminate copper and fiber cables, ensuring compliance with safety standards and industry best practices.


• On‑Site and Remote Troubleshooting: Identify and resolve technical issues related to connectivity and equipment malfunctions at construction job sites.


• Hardware & Software Support: Provide ongoing support for systems and devices, performing software updates, hardware replacements, and troubleshooting to minimize downtime and maximize productivity.


• Network Connectivity Issues: Diagnose and resolve network disruptions, including Wi‑Fi, cellular, and Ethernet connections, to ensure seamless operation of tech systems.


• Asset Collection: Collect and recover on‑site assets at completion of job site work, or as needed.


• Vendor Coordination: Liaise with technology vendors and service providers for equipment installation, repair, and support.


• Documentation & Reporting: Maintain accurate records of installations, configurations, service issues, and resolutions. Provide detailed reports of field activities and project progress to management.

Nationwide Travel & On‑Site Work:

• Job Site Travel: Travel regularly to construction job sites regionally or nationally, as required, with the ability to adapt to varying work environments and conditions. Flexibility in travel schedules is essential.


• On‑Site Presence: Perform hands‑on technical work, requiring physical presence at multiple job sites, with the ability to manage tasks efficiently and independently in varying locations.

Required Skills & Qualifications:

Technical Expertise:

• Experience installing on‑site infrastructure, hardware, and equipment.


• Proficiency in installing and troubleshooting wired and wireless network infrastructure (Ethernet, Wi‑Fi, etc.).


• Experience with technology systems, including security cameras, access control systems, and other construction‑related hardware.


• Strong understanding of internet and cellular connectivity solutions, including mobile hotspots, routers, modems, and antenna installation.


• Highly organized with attention to detail.

Problem‑Solving Skills:

• Proven ability to diagnose and resolve complex technical issues independently.


• Quick thinking and adaptability when troubleshooting connectivity issues on‑site or remotely.


• Having critical thinking skills to evaluate when issues should be escalated.

Physical Abilities:

• Ability to lift and carry heavy equipment (up to 30 lbs.) and work in physically demanding conditions.


• Comfortable working in a variety of construction environments, including outdoors, under various weather conditions, and at heights.

Travel Readiness:

• Must be willing to travel regionally and nationwide, including overnight stays and short periods away from home.


• Comfortable with the flexibility and demands of frequent travel, with a focus on job site installation and support across different locations.


• Valid driver's license and reliable transportation for travel to and from job sites.


• Clean driving record for the last 5 years.

Preferred Qualifications:

• Experience working with Cisco products and hardware such as routers, switches, and Access Points


• Experience working with, installing, and setting up satellite internet such as Starlink.


• Prior experience in the construction industry or with construction‑related technology support.


• Certifications in network installation (e.g., CompTIA Network+, Cisco).


• Experience with cloud‑based services, security systems, and remote monitoring tools.


• Experience managing remote technology solutions for multiple job sites.


• Ability to adapt to different job site conditions and schedules, including working weekends or non‑traditional hours as needed.