Technology Services Intern

Deltek; Herndon (VA); Hybrid; USD 22,000 - 23,000; Part time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Paid vacation and holidays

Tuition reimbursement

Job summary

Deltek is seeking an entry-level IT support role based in Herndon, VA. Assist with onsite and remote tech support, respond to employee inquiries, and document incidents in the ticketing system.

You will troubleshoot Windows/Mac hardware, software, connectivity, and mobile-device issues, escalate when needed, and help with deployments and inventory. A, strong customer focus and communication are essential.

Qualifications

• Pursuing an associate or bachelor’s degree in IT, CS, cybersecurity, or related field.
• Basic understanding of computer hardware, Windows/macOS, Microsoft apps, networking, or mobile devices.
• Interest in technology and eagerness to learn new tools/processes.
• Clear verbal and written communication skills.
• Customer-focused with patience, professionalism, and respect.
• Ability to organize work, follow instructions, document details, and manage multiple tasks.
• Ability to work independently and with a team.

Responsibilities

• Assist with onsite and remote technical support for employee incidents and service requests under guidance.
• Respond to employee questions professionally with timely status updates.
• Create and update tickets in the incident tracking system with troubleshooting steps and resolutions.
• Troubleshoot Windows and Mac hardware, software, connectivity, peripherals, and mobile-device issues.
• Escalate issues to the appropriate technician or support group when needed.
• Assist with desktop software installations, hardware setup, device deployments, and inventory.
• Support new employee technology orientation and create easy-to-follow user guidance.
• Contribute solutions and lessons learned to the IT Knowledge Base.
• Learn and use enterprise support tools, processes, and service-management practices.
• Participate in team projects and process-improvement initiatives.

Skills

Clear verbal and written comm.

Customer-focused attitude

Organizational skills

Independent work ability

Team collaboration

Interest in technology

Willingness to learn new tools

Education

Pursuing associate/bachelor's or IT/CS degree

Job description

• Assist with onsite and remote technical support for employee incidents and service requests under the guidance of Technology Services team members.
• Respond to employee questions professionally and provide timely status updates.
• Create and update tickets in the incident tracking system, including troubleshooting steps, actions taken, follow-up conversations, and resolutions.
• Troubleshoot common Windows and Mac hardware, software, connectivity, peripheral, and mobile-device issues.
• Escalate issues to the appropriate technician or support group when additional expertise or access is required.
• Assist with desktop software installations, hardware setup, device deployments, and equipment inventory activities.
• Support new employee technology orientation and help create easy-to-follow user guidance.
• Contribute solutions and lessons learned to the IT Knowledge Base.
• Learn and use enterprise support tools, processes, and service-management practices.
• Participate in team projects and process-improvement initiatives based on business needs.

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

At Deltek, security isn't a gate at the end of the process - it's in the foundation. Enterprise Security & Technology Services (ESTS) brings together security, infrastructure, and technology operations under one organization, led by our CISO, with a mandate to make sure Deltek builds and operates with integrity at every layer.

We're a passionate team of technologists and security professionals who work across the entire company - embedded in how services are built, delivered, and supported. We run agile, we embrace intelligent automation to amplify what our people can do, and we hold ourselves to a high standard because the organizations that depend on Deltek's platform are doing work that can't afford mistakes. If you take your craft seriously, want visibility into how a complex, global technology organization really operates, and believe security should be a first principle - not an afterthought - this is a team that will feel like home.

• Currently pursuing an associate, bachelor’s, or relevant technical degree or certificate in Information Technology, Computer Science, Cybersecurity, Management Information Systems, or a related field.
• Basic understanding of computer hardware, Windows or macOS, Microsoft applications, networking concepts, or mobile devices gained through coursework, labs, personal projects, volunteering, or part-time work.
• Interest in technology and a willingness to learn new tools and processes.
• Clear verbal and written communication skills.
• Customer-focused attitude with patience, professionalism, and respect for others.
• Ability to organize work, follow instructions, document details, and manage multiple assignments.
• Ability to work independently when appropriate and collaborate effectively with a team.

The U.S. hourly range for this position is $16.00 - $17.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

No

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

Deltek, Inc. is an Equal Opportunity /affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this

Candidate Privacy Notice

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