Intern, Customer Success

Deltek; Herndon (VA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Paid vacation time and holidays

Tuition reimbursement

Job summary

Deltek, a global software leader, invites a student intern to support the Customer Success team in Herndon, VA. You will assist with internal projects, attend Deltek Sessions, and develop professional and technical skills by shadowing consultants, customer success managers and renewal specialists.

A passion for customer service, problem-solving, collaboration, and a professional attitude are essential. This internship offers exposure to Deltek's global support operations, the chance to work with

Qualifications

• Enrolled in an undergraduate or graduate college program.
• Willingness to learn and work in a fast-paced environment.
• Eagerness to learn new technologies and processes.
• Strong communication and teamwork skills.

Responsibilities

• Assist the Customer Success team with internal projects.
• Attend Deltek Sessions.
• Develop professional and technical skills through shadowing Deltek Consultants, Customer Success Managers and Renewal and Growth Specialists.
• Collaborate with other team members and display a professional attitude.

Skills

Customer Service

Problem solving

Collaboration

Communication skills

Professional attitude

Education

Undergraduate or graduate student

Tools

Office 365

Job description

• Assist in helping our Customer Success team with internal projects
• Attend Deltek Sessions
• Develop professional and technical skills through shadowing Deltek Consultants, Customer Success Managers and Renewal and Growth Specialists
• Passion for Customer Service
• Interest in problem solving
• Collaborate with other team members
• Display professional attitude.

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. [#video#https://player.vimeo.com/video/1215886051?h=5fbde2ee16{#550,300#}#/video#]

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

• Currently enrolled in an undergraduate orgraduate college program
• Ability to work independently in a fast-paced,learning, hands-on environment
• Excited to learn new technologies andprocesses
• Works collaboratively in a teamenvironment
• Displays excellent communication skillsincluding presentation and writtencommunication skills
• Interested in learning about Customer Success
• Works effectively with minimal supervision
• Strong computer skills, internet skills, and Office365 skills
• Strong interpersonal skills with ability to adapt to varying situations and personalities
• Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others’ ideas
• Strong will to be inquisitive and learn

The U.S. hourly range for this position is $20.00 - $22.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

Deltek, Inc. is an Equal Opportunity / Affiirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this

Candidate Privacy Notice

Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.