Technology Services Implementation Specialist

Regions Financial Corporation; Shreveport (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Regions Financial Corporation in Shreveport, LA is seeking an IT Asset Management Implementation Specialist to deploy and manage IT assets across the enterprise. The role focuses on receiving, configuring, installing, deploying, and decommissioning hardware and servers used to support associates.

The candidate will install, troubleshoot, and support endpoints and network gear, maintain accurate asset inventory, and provide training and support to users while traveling as needed.

Qualifications

• Experience installing and configuring IT assets across devices.
• Experience with Windows Server, SCCM, Active Directory, and imaging.
• Willing to travel as required.
• Strong problem-solving and training abilities.
• Detail-oriented asset management and inventory control.

Responsibilities

• Configures and installs computer hardware, software, printers, scanners, servers, and other end user peripherals.
• Coordinates warranty repairs and replacements with manufacturers to resolve operating issues.
• Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal.
• Provides training and technical assistance to users.
• Supports Facilities and Business Unit projects.
• Travels frequently including overnight as needed.
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices.
• May assist in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling.
• May offer advice and guidance to team members, assisting in the development of necessary skills and promotion of continuous improvement initiatives.

Skills

Communication skills

Interpersonal skills

Customer service

Willingness to travel

Education

High School Diploma or GED

A+ Certification

MCSE Certification

Tools

Windows Server

PowerShell

SCCM

Active Directory

Imaging

VDI

Networking hardware

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Technology Services Implementation Specialist utilizes technical knowledge to partner with company objectives and facilitate the Information Technology Asset Management (ITAM) deployment and execution process for different company initiatives. This role is responsible for the receiving, configuration, installation, deployments and decommission of various IT assets including computer systems, peripherals, printers, scanners, and servers used to support associates.

Primary Responsibilities

• Configures and installs computer hardware, software, printers, scanners, servers, and other end user peripherals
• Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
• Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
• Provides training and technical assistance to users
• Supports Facilities and Business Unit projects
• Performs other job-related duties and responsibilities as needed
• Travels frequently including overnight as needed
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May assist in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
• May offer advice and guidance to team members, assisting in the development of necessary skills and promotion of continuous improvement initiatives

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
• Experience with Microsoft Operating Systems including Windows Server, PowerShell language, SCCM, Active Directory, Imaging and VDI solutions
• Ability to lift or move items up to 50 pounds
• A valid driver's license
• Willing and able to travel

Preferences

• A+ Certification and/or Microsoft Certified Solutions Expert (MCSE)
• Some college level courses plus technical training

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to manage the receiving and organizing of assets
• Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
• Advanced knowledge of physical server environments, network folder access, and drive mappings
• Excellent interpersonal and communication skills
• Experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
• Outstanding customer service
• Proficient in printer installation, configuration, component functions, driver installation, maintenance and repair

This position is onsite 5 days a week in Shreveport, LA.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

50th Percentile:

Incentive Pay Plans:

This job is not incentive eligible.

Location:

Shreveport, Louisiana

Equal Opportunity Employer/including Disabled/Veterans