Technology Field Services Technician

Regions Bank

Chattanooga (TN)

On-site

USD 55,100 - 69,207

Full time

14 days+

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Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Flexible Spending Account

Job summary

Regions Bank is seeking a Technology Field Services Technician in Chattanooga, TN, responsible for configuring and maintaining computer systems, networks, and telecommunications. This role demands troubleshooting technical issues and providing training to users.

The ideal candidate has a High School Diploma or GED with six years of experience in IT environments. The position offers competitive pay ranging from $55,100 to $69,207 and a comprehensive benefits package.

Qualifications

Six years of experience with computers and network hardware.
Ability to lift or move items up to 50 pounds.
A valid driver's license.

Responsibilities

Installs computer hardware and software for users.
Diagnoses and resolves hardware and software issues.
Coordinates warranty repairs and replacements.

Skills

Advanced experience in computer maintenance

Excellent interpersonal and communication skills

Outstanding customer service

Ability to interpret and ensure compliance

Advanced knowledge of physical server environments

Education

High School Diploma or GED

Tools

Experience with Printers

Familiarity with VoIP

Job description

Job Description

At Regions, the Technology Field Services Technician is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.

Primary Responsibilities

Installs computer hardware, software, printers, scanners, and other end user peripherals
Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
Records, updates, and documents tickets in Information Technology ticketing systems
Coordinates the technology issues related to facility renovations, new construction, and associate moves
Coordinates computer hardware and software purchases, including determining customer requirements and specifications
Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
Provides training and technical assistance to users
Supports Facilities and Business Unit projects
Offers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiatives
Performs other job-related duties and responsibilities as needed
Travels as necessary
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

Requirements

High School Diploma or GED
Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
Ability to image/deploy, repair, or support apps in the Mac Environment
Ability to lift or move items up to 50 pounds
A valid driver's license

Preferences

A+ Certification
Some college level courses plus technical training
Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling

Skills and Competencies

Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
Advanced knowledge of physical server environments, network folder access, and drive mappings
Excellent interpersonal and communication skills
Outstanding customer service
Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs
Thorough understanding of LAN/WAN network hardware, implementation, and support

Additional Information

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

This position is onsite 5 day per week in Chattanooga, TN.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target

Minimum: $55,100.00 USD

Median: $69,207.50 USD

Incentive Pay Plans

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.