Technology Service Technician - Information Technology

Hard Rock Hotel and Casino; Tejon (NM); On-site; USD 42,000 - 52,000; Full time

Job summary

Hard Rock Hotel and Casino is seeking an IT Service Technician to diagnose, install, repair and maintain desktops and laptops, and provide essential support for network connectivity and user accounts.

You will collaborate with system and network admins, assist in upgrading hardware/software, manage tickets, and uphold security protocols in a fast-paced casino environment. This role requires a customer-focused mindset and flexibility to adapt to shifts.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Minimum 3 years of experience in computer hardware support and maintenance.
• A+ certification must be obtained within first 12 months of employment.
• Experience with Ghost Imaging, Iseries, and Blackberry devices is a plus.
• Knowledge of Windows XP/2003/Windows 7/2008 environments; installation and troubleshooting.
• Knowledge of Active Directory and TCP/IP/DHCP/DNS.

Responsibilities

• Install, troubleshoot and optimize desktops and laptops (hardware & software).
• Troubleshoot network connectivity and install/re-install cables.
• Provide basic network administration: user accounts and password management.
• Assist with hardware/software upgrades and patches rollout.
• Liaise with end users and staff on computer operation.
• Collaborate with System/Network admins for efficient desktop operation.
• Manage tickets to closure via ticketing system.
• Maintain a clean, organized work area and perform admin tasks.
• Handle replacement spares via RMA for uptime optimization.
• Perform duties across sister properties as needed.

Skills

Leadership

Interpersonal skills

Communication skills

Attention to detail

Confidentiality

Familiar with computer systems

Shift flexibility

Guest/employee communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Associate’s degree in computer-related discipline preferred

Tools

Ghost Imaging

IBM iSeries

Blackberry devices

Active Directory

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

Under the direction of the IT Service Technician Manager, incumbent is responsible for the diagnosis, installation, repair and preventive maintenance of PC's hardware and software related issues., duties include, but not limited to:

ESSENTIAL DUTIES & RESPONSIBILITIES

• Install, troubleshoot and optimize user desktops and laptops, including: Hardware and Software issues.
• Troubleshoot network connectivity issues and install/re-install cable as necessary.
• Provide basic network administration support including user account maintenance, password management.
• Provide assistance with the rollout of system hardware and software upgrades and patches as those requirements arise.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Collaborate with the Business Analyst, System and Network administrators to ensure efficient operation of the company's desktop computing environment.
• Assist in ensuring that customer requests via the ticketing system are managed to closure.
• Maintain a clean and organized work area as directed.
• Perform administrative tasks as may be required by local and corporate policy.
• Manage replacement spares through RMA programs to insure maximum hardware availability and minimum down time related to maintenance issues.
• Perform a variety of tasks as required by sister properties.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Perform other duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent required. An Associate's Degree in a computer-related discipline is preferred.
• A minimum of three (3) years experience in computer hardware support and maintenance required.
• Equivalent technical training and certification may be considered.
• Must possess or acquire A+ certification in the first 12 months of employment.
• Experience with Ghost Imaging, Iseries, and Blackberry devices is a plus.
• Experience and training with PC and peripheral care and maintenance.
• Technical knowledge of XP/2003/Windows7/ 2008 environments (Installation, Configuration and Troubleshooting) required.
• Knowledge of Active Directory and current protocols TCP/IP, WINS, DHCP and DNS required.

SKILLS

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.